Facilities Services Specialist
The Role
The major accountabilities of the FS Specialist role are currently as follows, but these may change in conjunction with the ongoing evolution of FS operating model.
Supervise, manage, and assist office support staff in market area office(s); Participate in teams goal setting, performance management, and professional development.
Work collaboratively with office leadership and corporate function colleagues to build trusted relationships, identify local business requirements, provide operational expertise and guidance, streamline processes, mitigate risk, develop support solutions that ensure the beneficial and cost effective use of local, regional or global resources, and ensure local compliance with company policies and standards (e.g. security,compliance, branding, record management et al)
Assist with Corporate Real Estate team and local business leadership on successful completion of real estate projects for office(s) in the jurisdiction and share related learnings with others
Manage relationships with select external partners and stakeholders, as deemed necessary by business and/or other appropriate corporate functions, with agreement of REWS leadership
Work with the Facilities Services Region Lead to tailor and implement service metrics consistent with global or regional standards; share standards and metrics with local business leaders as required
Champion initiatives that improve the firms profitability and service levels, manage/support related change management activities to reduce business disruption, and ensure FS involvement contributes to successful achievement of intended objectives
Be fully knowledgeable of Willis Towers Watson policies and procedures and help ensure compliance plus expected behaviors and practices by colleagues in the office through communication, education and local office protocols
Maintain knowledge and awareness of regulatory issues and obligations related to facility operations requirements for the assigned geographies.
Use values (client focus, teamwork, integrity, respect and excellence), related behaviors and our commitment to inclusion and diversity to underpin this role and guide overall performance objectives.
The Requirements
General competencies and skills required are Business Acumen, Customer Service, Change Management, Results Focus, Collaboration, Relationship Management, Communication, Talent Development and Problem Solving/Resolution, but more specific details are as follows:
Experience with hands-on operations management of business support functions within a client-focused professional services environment
Proven ability as a people manager with skills to coach, train and motivate associates at various levels, especially during unexpected situations that require immediate attention.
Customer service orientation with a strong desire to deliver value-added support to external and internal clients
Ability to create an environment of sound decision-making, ownership and accountability at all levels by communicating a clear stance on key issues
Success in the development and implementation of office security, and mail processes, procedures and guidelines that drive efficiency and service excellence
Recognized as a positive change agent in response to changing business dynamics and support requirements
Proven strength in building positive working relationships with various constituents, especially local, Regional and Geography colleagues, with a focus on business productivity
Demonstrated analytical, organizational, project management, problem-solving and decision-making skills used to respond to the needs of diverse stakeholders.
Basic understanding of environmental systems (lighting, HVAC, access control, life safety) and assist in support and troubleshooting.
Proficiency in shipping (Fed Ex, UPS, US Government Client) and the ability to lift 50lb.
Must be proficient in MS Office applications (Word/Excel/Powerpoint).
Proficiency in the use of technology (e.g. Poly Studio, MSTeams,)
May occasionally require additional commitment outside of normal business hours, sometimes without much notice provided
In addition to requirement for occasional travel within roles jurisdiction, some travel may also be required for meetings related to broader geography and/or corporate project activities
College/University degree preferred, but High School diploma, certificate or official equivalent is minimum education requirement
Hours 8am-5pm or 8:30am-5:30pm M-F •
Last updated on Sep 22, 2023