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Must Have:

Desktop/Laptop Repair

JOB DESCRIPTION
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***
List BR on top of resume with any prescreen questions or it will be rejected.

Shift: Please make sure the candidates are open to working 3PM-Midnight, however, the shifts can vary based on the project and need.

Candidates with deployment experience only!
Client Job Class: FE3

Number of Openings: 4!
Client Bill Rate: ***-***
Min. Pay Rate: ***-***

Rate Range Chart:
*** ***
*** ***
*** ***

End Client: Auto Club

Work Location:
- Below is the main address for Auto Club, however, for this role candidates will work at different sites depending on the project.
- This is NOT a driving role therefore they will not be paid for their drive to and from work.
- They will only work at one site per day.
- Some of the sites may be outside of Costa Mesa but within a reasonable distance.
3333 Fairview Road,
Client c/o Southern California Automobile Club
Costa Mesa
California
USA
92626
Driving/Non-Driving: NON-Driving

Is this contract to hire/possible extension? Yes

Additional Details about this position:
This could be majority of an evening/night shift 3pm to midnight, however, the shifts can vary based on the specific project and need of the client. Please make sure to discuss this with the candidates in the beginning.

Candidates will not be reimbursed for mileage
Reason for this is because they will not be driving to multiple locations within the same day. They will be at only once location per day
This group works projects and will be working at one location at a time, the only driving they have is to work and home which is not considered a driving role that is reimbursable.
Some projects may last a day, few days, or even a couple if weeks, it all depends on the need.
Duration: 1 Year, with Temp to perm opportunity for the right candidate

How many hours per week are anticipated? 40

What are the expected daily/weekly work hours? 3pm - 12 Midnight

Number of positions: 4

THE QUESTIONS BELOW MUST BE INCLUDED ON THE RESUME IN ORDER TO BE CONSIDERED:
Are you at least 18 years of age?
Have you ever worked for Client as a contractor or FTE?
How many years experience do you have with installing?
Desktops:
Laptops:
Printers:
Software:
How many years experience do you have with Deployment?
How many years experience do you have with Desk Side Support?
How many years experience do you have with Troubleshooting?
Repairs of Desktops:
Repairs of Laptops:
How many years experience do you have with Software?
How many years experience do you have with Hardware?
How many years experience do you have with ticketing systems?
How many years experience do you have with IMAC?
What certifications do you have (if any)?
Do you have a reliable backup vehicle if your current vehicle breaks down? (Lyft, Uber, Bus, Train are not valid backups)
Being fully vaccinated is required for this position. Will your candidate meet these qualifications by the start date?

Job Description:

As a Field Engineer 3, you will perform activities associated with PC and Printer refresh. Installing and diagnosing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.

You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repairs to reloading and re-imaging of PCs/laptops.


Responsibilties:
You will be working in the deployment services
Supporting the implementation and rollout of new applications or infrastructure
Activities may include:
- Hardware or software procurement
- Configuration
- Tuning
- Staging
- Installation
- Interoperability testing
Provides support for software, hardware and networking support for desktops, laptops and servers.
Performs installs, moves, adds and changes as required.
Tests and certifies PCs, networks, servers and client approved applications.
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system. •

Last updated on Oct 11, 2023

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