Sales Quality Assurance Specialist

Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.

As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Sales Quality Assurance Specialist, you will support the Sales Quality Assurance team by booking meetings, monitoring CRM reports, conducting quality assurance activities, and tracking KPIs.

In this role, you will:

• Book meetings for the sales teams and oversee the scheduling and assignment of meetings to appropriate sales teams and agents;
• Lead the monitoring and maintenance of the CRM reporting platform, ensuring data accuracy and preparing comprehensive analytical reports;
• Conduct quality assurance activities, including regular follow-ups on meetings and sales activities, verifying client interactions, and ensuring the accuracy of sales reports, particularly for large and enterprise accounts;
• Track KPIs for the sales team and individual agents, providing insights and recommendations for performance improvement;
• Provide detailed reports and analysis to management, supporting informed decision-making and continuous improvement in sales quality;
• Provide training and support to Sales Quality Assurance Executives, fostering a culture of continuous improvement and high-quality standards.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in sales operations, quality assurance, or a related field.
• Good understanding of CRM systems and sales operations;
• Proficient with Microsoft Office tools.
• Strong attention to detail and organisational skills;
• Excellent communication and interpersonal skills;
• Ability to work independently and as part of a team.
• Detail-oriented;
• Proactive and self-motivated;
• Reliable and trustworthy;
• Team player.

Benefits

• A fast paced, high performing team.
• Comprehensive Health Insurance
• Life Insurance
• Rewards & Recognitions
• Learning & Development opportunities

Last updated on Aug 1, 2024