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Job Description:
  • As a Field Engineer 4, you will work in a highly directed environment.
  • Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.
  • You will also perform other non-troubleshooting duties.
  • Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.
  • PLS Support for calls such as Dell Client Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
  • Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
  • May perform routine installs, moves, adds and changes as part of a directed team, including:
  • Complex desktop and laptop break fix work
  • Whole unit replacement
  • Simple desktop printer fixes
  • Load software with a script

Last updated on Oct 24, 2023

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