Manager, Technical Account Manager

Team Summary:

Avalor is applying its data expertise to security, allowing companies to better manage risk. We have both a rich data platform and security modules that tap into the platform to provide immediate benefits to our customers. We have built and patented a Data Fabric for Security™. It curates data from hundreds of security and business tools and contextualizes that data to help companies understand and address their riskiest problems. Our Unified Vulnerability Management module is our first module to tap into the power of our data fabric, helping companies create custom contextualized risk scores and tailored workflows to reduce risk. If you're passionate about data models and helping companies improve their security posture, we'd love to have you join Avalor as we make the world a more secure place.

Responsibilities:

We're looking for an experienced Manager, Technical Account Manager to join our Avalor team reporting to the Senior Director of Customer Success. This is a hybrid role with 3 days a week required in the Plano, TX or New York, NY office. You will manage a team providing world-class post-onboarding services to our largest commercial accounts.

Our TAMs are held to the highest industry standards for responsiveness and services provided. Moreover, the TAM manages the client relationship and ensures that Avalor is and continues to be considered a key technology partner within the account. The TAM will aim to establish an excellent working relationship with other members who are active within the account.

• As the first TAM in Avalor, you will take a hands-on role and initially act as a TAM (individual contributor), while building your team. You will build the TAM team for Avalor from scratch and lead the team
• Ensure the TAM team has the necessary tools, resources, and training to manage customer relationships and inquiries and drive success.
• Establish and maintain work processes which will ensure client satisfaction, including periodical meetings, training sessions, consultancy approach, taking an active part in regular Zscaler business reviews with customers etc.

What We're Looking for (Minimum Qualifications)

• Direct management experience (2 years minimum) with demonstrated effective leadership
• Experience in data modeling methodologies and advanced SQL knowledge
• Proficiency in data management, ETL processes, and integration strategies
• Experience as the point of escalation for critical customer issues, with the ability to explain complex technical concepts to both technical and non-technical audiences
• Experience collaborating with sales, professional services and support and product teams to provide a seamless customer journey from go live through to long-term retention.

What Will Make You Stand Out (Preferred Qualifications)

• Experience hiring/building a world-class Technical Account Managers/Professional Services teams.
• Experience and in-depth knowledge of cybersecurity concepts, products, and industry trends.
• Familiarity with vulnerability management programs - Big Advantage.
• Bachelor's degree in Computer Science, Engineering, or a related field.

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At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

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Last updated on Aug 26, 2024