About GBG
GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.
Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers.
Learn more at www.gbgplc.com and follow us on LinkedIn and X @gbgplc
Why you should be@GBG
- We make the world a safer place
- We trust each other and win together
- We are local experts in a global business
- We want you to be yourself
- We grow when you grow
About The Team
Loqate Professional Services / Sales Engineering / Solutions Consulting
Very simply, the Professional Services Team provides guidance and support to our clients through their journey with Loqate. We provide technical support for the Loqate business. We work directly with customers to ensure they get the most value from their time with Loqate.
The Role
This is a challenging and varied role where you will perform many technical functions including pre-sales, customer onboarding, technical account management, and implementation assistance. You will work directly with customers and partners and will also work closely with the Business Development and Customer Success teams, as well as a variety of other geographically disbursed internal teams. The role offers the successful applicant an opportunity to develop into a credible candidate for career progression in several directions.
What you will do
- Use your understanding of multiple operating systems and web development languages to tailor the Loqate integration to meet customer expectations.
- Provide pre-sales and Professional Services to the Business Development and Customer Success teams.
- Have the knowledge to configure, implement, and support all Loqate solutions.
- Confidently present your knowledge of Loqate solutions to customers and prospects, both in person and remotely.
- Post-implementation assistance to customers, including training, analyses and consulting.
- Supporting revenue generating activity through solution design, onboarding, and implementation.
- Ongoing customer guidance to ensure their service is working as effectively for them as possible.
- Delivering analysis that informs the customer of the best way to use the service.
- Liaising with Product teams to shape and develop new product lines.
- Maintain a working knowledge of legislation/regulations relevant to our customers/market.
Requirements
- Some exposure to global addressing or related industries is beneficial.
- Experience in roles such as internships or university projects related to consultancy, sales engineering, or technical support can be advantageous.
- Basic understanding of e-commerce, digital checkout integrations, and web services. Keen to deepen existing knowledge in systems architecture and technical solutions.
- Open to gaining pre-sales experience and, with guidance, supporting technical delivery. Eager to learn from experiences and grow professional capabilities.
- Awareness of the need for urgency and able to motivate others to think the same.
- An excellent communicator to prospects or customers, both orally and in writing.
- The confidence and the capacity to present a case enthusiastically and persuasively, with a commitment to continuous improvement and skill refinement.
- A hands-on attitude to dive into problem-solving tasks when required.
- The ability to think and act quickly, particularly under pressure.
- Flexibility with reference to working hours, often to accommodate multiple time zones.
- Open to occasional travel in the D/A/CH Region and within Europe.
Behaviours we'd like to see
Benefits
https://www.gbgplc.com/en/careers/candidate-information/germany-benefits/
Next steps
Click here to see more about what’s important to us, including our flexible work policy, our commitment to ESG, I&D and much more.
To chat to the Talent Attraction team and find out more about our benefits, drop an email to behired@gbgplc.com and we’ll be in touch!
Make life@GBG work for you.
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Last updated on Aug 20, 2024