Desktop support engineer

IT Administrator Job Description

Candidates for this position must have strong customer service and communication skills, both written

and oral. Excellent organizational skills are a must for this fast paced, high visibility location.

Responsibilities:

· Troubleshoot and resolve hardware, Internet connection, printer and software issues reported to the Centralized Service Desk

· Having good exposure of O365 application and support understanding

· Good understanding of O365 Subscription installation and deployment.

· Good exposure of managing MS Teams and office Application.

• Good understanding of network applications, access and privileges as required

• Troubleshoot and resolve all problems encountered with hardware and software.

· Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.

• Having knowledge of SharePoint sites and administration

• Conduct briefings and demonstrations for users to enhance system productivity

• Perform routine server monitoring and performance benchmarking remotely

• Monitor and remove virus, spyware, and other non-authorized software

• 24/7 availability with respect to fixed shift Timing

Qualifications:

• • Associate's degree in Computer Technology or related field. Certifications such as MCP, MCSE, A+ preferred.

• • Minimum of one-year prior experience with providing workstation support.

• The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required. Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required.

• A sense of urgency and a commitment to timely completion of projects and tasks. Attention to detail along with a commitment to quality and confidentiality.