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End User Support

vmjdnwyq308hfi8fjukhuynip2ofp402c5t7fuyv3xxnjnpgnp159os69mvhkede · 30+ days ago

Sewickley, PA, US

Negotiable

Full-time

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Experience: Entry Level Position
Education Requirements: Bachelors degree in Computer Science or Information Technology
This position provides comprehensive technical support. Serves as a main point of contact for End User Support within the entire organization. Maintains technology support expertise.

The End User Support role includes the following responsibilities:

Provides comprehensive technical support serving as the main point of contact for the IT Department regarding End User Support.
Provides effective troubleshooting and accurate solutions to advanced hardware and software computing problems for Windows, Mac, Tablets, and mobile devices.
Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, printers, timeclocks, voice and video hardware and mobile devices.
Lead technical activities involved in new technology introductions and also technology obsolescence, including operating system, core applications (MS Office, browser, etc), security tools and other core technologies.
Responsible for managing the desktop image, upgrades, security patching, and configuration and testing necessary to ensure environment works effectively
Providing assistance in installation of other peripherals like printers, scanners, cabling systems like local area network cables, network interface cards, wired switches.
Maintains expertise surrounding technology support and aims to share knowledge across the department.
Devises thoughtful plans and processes for departmental operation.
Reviews policies and services and makes revisions for increased departmental effectiveness.
Monitors performance of team and supports them through complex issues or inquiries.
Aims to continuously improve the organization through extensive research, feedback, and communication.
Maintains expertise surrounding technology support and aims to share knowledge across the department.
Should have good written and verbal communication skills and the ability to share knowledge across the organization.

The End User Support person should be familiar with tools such as: MS 365; MS Windows
- Windows Active Directory
- Windows Remote Desktop Services or Citrix expertise

“IDI Consulting LLC is an Equal Opportunity Employer M/F/V/D”

•

Last updated on May 19, 2023

About the company

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