Work Set-Up: 100% Onsite
Work Schedule: Eastern Time Zone
Job Description:
- Oversee a group of associates in performance, address behaviors/opportunities and monitor progress.
- Regularly coach associates on their performance to ensure key metrics are achieved.
- Identify performance related issues, develop an action plan for improvement and implement corrective action.
- Ensure that contractual Key Performance Indicator and financial expectations are delivered
- Communicate expectations to employees and provide timely updates
- Create processes and structure initiatives tailored to the client, ensuring they meet and align with their operations
- Ensure regular communication directly with the client.
Job Highlights:
- Competitive Salary
- Non-taxable Allowance
- HMO Coverage after a month
- Mentoring and development programs for career growth opportunities
- Employee engagement activities
- “Family-oriented” culture
Job Requirements:
- At least 7 years of Supervisory / Team Lead experience in Business Process Outsourcing / Call Center
- Experience in handling a pioneer account is required.
- Experience in handling a customer service account is required.
- Experience with RingCentral is a plus.
- Familiar with CRM tools such as Monday.com and other reporting tools.
- Proficient in Microsoft Office Suite.
- Strong communication skills, both written and verbal.
- Applicant must be pro-active, has proven track record of initiatives that generated positive results
- Six Sigma certification is a plus.
- Ability to mentor, coach and provide direction to a team of employees
- Amenable to work onsite. Office location is in Eastwood, Quezon City
WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.
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Last updated on Sep 26, 2024