Business Delivery Manager

• Determine and define the appropriate delivery strategies and approaches for a successful delivery initiated at the RFP phase through product implementation and acceptance.
• Review, refine, and disseminate customer requirements and business rules to the project delivery team.
• Manage and provide day-to-day oversight, direction, and technical leadership, as required, of multi-discipline project delivery team(s)
• Perform continuous project monitoring, including schedule performance analysis, project budget review, cost drivers, cost allocations, burn rate, estimate to complete, and estimate at completion.
• Prepare reports for senior management regarding the status of a project.
• Ensure effective coordination/communication between all functional teams, stakeholders, and, as needed, the customer.
• Develop, review, and approve resource plans, staffing allocations, project workload by skill and experience distribution, ramp-up schedules, ramp-down schedules, and staff transition plans.
• Monitor and control project(s) along the full project/product lifecycle in line with Agile SCRUM Project Management methodology.
• Develop, implement, and manage effective cross-functional and cross-site (global) team communications and coordination.
• Ensure the cross-functional and cross-site teams maintain a high level of quality and delivery performance by identifying and implementing key competency and performance metrics.
• Develop and institutionalize processes and practices designed to improve delivery performance, quality, predictability, and repeatability.
• Conduct and/or participate in internal and external project status meetings.
• Ensure accurate and effective communication and reporting of key project parameters to all project stakeholders.
• Collaborate and negotiate delivery timelines and timeline adjustments.
• Identify, track, and manage project scope and manage client expectations through the delivery process.
• Identify and define scope changes and develop change order and change order estimates through coordination with the functional teams.
• Ensure that project priorities remain aligned with the business priorities as defined by the RFP/Contract
• Ensure accurate tracking of time spent through the application of activity reporting for all project team members.
• High IT affinity in general, i.e. ability to quickly gain top-level understanding and interact with various subject matter experts.
• Strong interpersonal skills, tenacity, and ability to drive results in a complex environment and at different hierarchical levels.
• Be able to track metrics, identify issues timely, and suggest/implement mitigation strategies.

• Excellent communication, presentation, influencing, and reasoning skills to earn the support of business leaders, technology leaders, colleagues, and vendor representatives.

• Proficiency with MS Office Suite, including MS Project and/or Agile project management tools,
• Team player, self-motivated, and able to work independently and proactively.
• Seeking and capitalizing on opportunities to improve productivity, time-to-market, solutions quality, and cost-effectiveness.
• Creating a culture that strives at a rapid pace, changing and challenging environment, and delivering quality products and services to our customers.
• Able to mentor technical leads and developers.

• Capable of building sustainable relationships with colleagues and key individuals.
• Creative and able to think outside the box while defining a sound and practical solution.
• Desire to take the initiative, moving projects/ideas forward with clarity.
• Adept negotiation skills in high-pressure situations.

• BS – in Technology / Management is preferred.
• Three (3) – Five (5) years of experience in the field.
• Prior tolling experience is a plus
• PMP, PMI Agile Certified Practitioner (PMI-ACP), or equivalent certification is preferred.
• Excellent communication, presentation, influencing, and reasoning skills to earn the support of business leaders, technology leaders, colleagues, and vendor representatives.
• Intermediate to advanced knowledge of MS Project, ability to create and report on variances, ETC, EAC, etc.
• Proven experience and demonstrable examples of executing “what-if” analysis and impact analysis
• Experience with architecting, managing deliveries, and ongoing operations of applications implementing .Net framework or similar frameworks.
• Experience with architecting, managing deliveries, and ongoing operations of RDBMS such as MySQL, SQLServer, or Oracle RDBMS
• General knowledge and experience managing deliveries with LAMP and WAMP technology stacks.
• General to intermediate knowledge of Windows IIS
• Intermediate to advanced knowledge of Agile software development methodology, possess SCRUM certifications, possess SCRUM Product Owner Certification
• Intermediate to advanced knowledge in the use of DevOps in the Agile development methodology
• Proficiency in MSOffice productivity products such as Word, Excel, PowerPoint,
• The Project Manager, Senior acts as a people manager by partnering within the organization to attract the right professional services, leadership, and talent to ensure their team is staffed according to requirements and all team members are fully utilized. They ensure that employees reporting to them are engaged and understand their career opportunities, by taking responsibility for the development and training of their team members.

Last updated on Feb 28, 2025