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Manufacturing Technical Customer Support Specialist V

blentech · 6 days ago

Santa Rosa, CA

Negotiable

Full-time

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Blentech Corporation is a leader in the food equipment manufacturing industry, delivering innovative and high-quality solutions to our clients. We manufacture custom food processing equipment and systems based in Santa Rosa, CA. For over 38 years, we have creatively blended function, durability, sanitary design, safety, and performance into the design and construction of Blentech systems. Our team is driven, detail-oriented, and willing to go the extra mile.

We seek a highly skilled and customer-focused Technical Customer Support Specialist V to join our team. The Technical Customer Support Specialist V will serve as the primary point of contact for troubleshooting and resolving issues related to our products and services. This role requires excellent problem-solving skills, strong communication abilities, and a solid technical background to ensure customer satisfaction. This is not an IT position, it is a solution provider for our machinery and automation controls.

Key Responsibilities:

Provide technical support to customers via phone, email, or live chat, ensuring timely resolution of issues on the food manufacturing equipment.
Diagnose and troubleshoot mechanical, electrical, or software-related problems with manufacturing equipment or products. Once the solution is provided then a member of the service team goes onsite and completes the repair.
Collaborate with internal teams to resolve complex technical challenges.
Maintain detailed records of customer interactions, including issue resolution and follow-up actions, in the CRM system and write internal knowledge articles.
Parts orders for Large Orders. This will also include research, working with the Purchasing & Inventory team on Vendor Quotes, and the creation of Customer Quotes.
Assist with product documentation, FAQs, and training materials to improve customer self-service options.
Conduct remote or on-site training sessions for customers as needed.
Gather customer feedback and report trends to support product improvement initiatives.

Qualifications:

Bachelor’s degree in Engineering, Manufacturing, or a related field, or equivalent technical experience.
Minimum of 5 years of experience in technical support, customer service, or a related role, preferably in manufacturing or industrial settings.
Strong analytical and troubleshooting skills.
Excellent verbal and written communication skills.
Familiarity with CRM tools and support ticket systems.
Ability to read and interpret technical drawings, schematics, or blueprints.
A proactive attitude and a customer-first mindset.

Preferred Skills:

Experience with the Salesforce platform.
Multilingual capabilities to support a diverse customer base.

What We Offer:
Full Time: 40+ hours per week Monday – Friday 7:30 am – 4:30 pm PST

Wages: $42.54 – $45.91 Hourly

We offer 100% company-paid Medical, Dental, and Vision for the employee, a 401k with match, vacation, and a boot allowance. The starting PTO accrual is 4.66 hours of PTO earned every pay period.

Must be within driving distance of our Santa Rosa California Office.

We are NOT accepting international applicants.
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Last updated on Dec 16, 2024

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