Position Overview
The role of the Customer Service Representative II provides a superior level of customer service to all of our external as well as internal customers. This is a position for an upbeat person who is highly motivated, service driven and goal oriented, who will strive to meet and exceed customer’s expectations each and every time. She/He will be enthusiastic, patient and have excellent problem solving and follow through skills while working in a fast-paced environment. Must strive to improve customer relations with each and every interaction with our end user.
What You'll Do
- Handle customer phone calls regarding their services in the upmost professional manner
- Support customers through online chat
- Respond to customer inquiries through support emails
- Provides moderately complex technical support to clients
- Provides a variety of complicated tasks
- Provide Webinar support for Live Continued Education courses
- Responsible for renewing existing customers services as well as new services
- Take part in detailed special projects as assigned by management
- Provides moderately complex troubleshooting
- Able to resolve issues with highly escalated customers in a professional manner
- Resolving the customers concerns during the first interaction.
What You'll Need to Succeed
- Posses a strong understanding of the organizations products and services
- Provides a superior level of customer service to all of our external as well as internal customers
- Must have 3-5 years customer service experience
- Should have 3-5 years of moderately complex technical support experience
- Call center experience preferred
- Familiarity with customer care concepts within the healthcare industry is desired
- Superb phone etiquette and customer service skills
- Very strong oral and written communication skills
- Ability to troubleshoot and resolve customer issues
- Ability to work under minimal supervision
- Detail oriented
- Must be a fast learner capable of learning and understanding TRC products and services
- Possess strong multi-tasking skills
- Ability to adhere to scheduling requirements.
- Ability to be flexible with responsibilities and work schedules
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Last updated on Feb 11, 2025