Analyst CRM Monitoring

Grade: L1

Location: Lahore

Apply By: 27th August, 2024

Responsibilities:

Credit Assessment: Evaluate the creditworthiness of commercial customers, considering factors such as receivable aging reports, credit control reports, credit reports, and payment history.

Credit Policy Development: Collaborate with the management team to establish credit policies, terms, and conditions specific to the commercial division, ensuring alignment with business objectives, industry regulations, and risk management practices.

Credit Monitoring: Regularly monitor consumer customer accounts to identify potential credit issues, delinquencies, or defaults. Implement proactive measures to mitigate risks, minimize bad debts, and optimize cash flow.

Collection Strategies: Develop and implement effective collection strategies tailored to the consumer segment. Ensure adherence to regulatory requirements while maximizing collection efforts and maintaining customer relationships.

Customer Relationship Management: Build and maintain strong relationships with  internal stakeholders, and other departments. Address credit-related queries, resolve disputes, and ensure timely payments.

Reporting and Analysis: Prepare comprehensive credit reports, aging analysis, and credit risk assessments specific to the commercial division. Provide insights and recommendations to management for informed decision-making and strategy development.

Process Improvement: Continuously review and enhance credit control processes, systems, and policies within the commercial division to streamline operations, improve collection efficiency, and minimize credit risks.

Compliance and Regulations: Stay updated with regulations, compliance requirements, and credit-related laws. Ensure adherence to regulatory standards in all credit and collection activities.

Team Collaboration: Collaborate with cross-functional teams, including finance, Revenue Assurance, marketing, channel planning sales, legal, and customer service departments, to ensure seamless coordination, alignment of credit monitoring objectives, and efficient credit and collection operations.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

·        In-depth knowledge of credit management principles, credit risk assessment methodologies, financial analysis, and telecom industry-specific credit and collection practices.

·        Familiarity with credit management software, financial systems, customer relationship management (CRM) tools, MS Office, SQL proficiency and IT development Skills

·        Excellent analytical skills with the ability to interpret financial data, identify trends, and make informed credit decisions.

·        Strong negotiation, communication, and interpersonal skills to effectively interact with commercial customers, internal stakeholders, and external partners.

·        Results-oriented mindset with a focus on meeting collection targets, reducing bad debts, and optimizing cash flow within the telecom commercial division.

·        Attention to detail, accuracy, and high integrity in handling sensitive financial information within the telecom industry's credit and collection operations.

·        Ability to thrive in a fast-paced and dynamic work environment, multitask effectively, and prioritize tasks based on business requirements and customer needs.

Benefits

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

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Last updated on Aug 20, 2024