Our Company:

Europrop International (EPI) is responsible for the TP400-D6 turboprop engines design, development, manufacturing and support. Produced to power the Airbus A400M Military Transport Aircraft built by Airbus Defence and Space, the TP400-D6 is the most powerful engine in production.

Consisting of a European collaboration programme between ITP, MTU Aero Engines, Rolls- Royce and Safran Aircraft Engines, Europrop International combines the best of Europe’s aerospace companies’ resources and expertise. Created in 2002, EPI is based in Munich and has a liaison office in Madrid.

Our multicultural environment, powered by personnel from our international shareholders, offers a unique experience of work where learn about different cultures and getting a high professional experience.

Our job offer is for our Madrid Offices, located at a nice Business Park in San Fernando de Henares with restaurants, open green spaces, bank, post-office, gym, private parking and public transport and shuttle service to and from different areas of Madrid.

Our Benefits:

Work-Life Balance: we give flexibility to manage your business day between 7 am. and 6 pm. to balance your work and life, including 2 days of home work at your choice.

The excess of your daily working time will be accumulated in a flexi time-account for your disposal.

For your annual rest, we have an attractive labour calendar with 25 working days of annual holidays, additionally to Company closing days (national and local holidays, bank holiday weekends, and Christmas long period).

Food & drinks: we offer an economic aid for daily business lunch through a Cheque Gourmet Card that you can use when working from home, or in the different restaurants available inside and near the Business Park. If you prefer to bring your food, we have a small kitchen with fridge, microwave, free coffee/tea/milk and a snack vending machine.

Trainings: you will receive specific internal trainings to develop your skills, and we offer at your convenience, the possibility to get any additional external training needed.

Flexible Remuneration Advantages: we offer, as fiscal advantage, the option to get a Private Medical Insurance, and the payment of nursery rates, under the flexible remuneration system.

Transport: for your commodity, if you are coming with your private vehicle, you will have a parking place in the underground parking at your disposal. If coming by public transport, you can find a good combination of buses to reach the main entrance of the Business Park, or even to use its free Shuttle Service.

Time to celebrate: as we like to celebrate our success with our employees, we organize Company events where you will be more than welcome, and we celebrate Christmas, inviting all our employees to a Christmas Dinner/Party, and we provide a Christmas Basket as benefit in kind.

Job Description:

Scope:

· Technical Support activities in the Directorate of Service and Support (S&S)

o Technical Support through resolution of Technical Queries (TQs)

o Support to Customer Support Representatives (CSR) located at nations Main Operating Base (MOB)

o In-service data collection

o Communication with EPI Customers (ADS and OCCAR) and with A400M Operators for engine related topics (letters, presentations, …)

Responsibilities:

· Technical Queries

o Provide Technical solution complying with

§ Customer needs through assessment of deviation to published limits, flight data analysis, troubleshooting, … coordinating with the design or system owners and Service Engineering team

§ Contractual timeframes

o Propose Manual improvement based on the in-service experience gained through TQ resolution

o On a voluntary basis, participate to 24/7 AOG support service

· Customer Support Representative

o Ensure CSRs are informed and trained to support Operators for changes w.r.t. Instructions for Continued Airowrthiness (ICAs)

o Ensure CSRs are up to date w.r.t. in-service events happening in the global fleet

o Support CSRs in their daily activities

· In-service data collection

o Monitoring of Service Bulletin embodiment

o Collecting and post-processing of fleet ageing data through regular CSR reporting

o Collecting in-service occurrence reporting (ISO) through CSR network and ensure completeness of the ISO database

· Communication to EPI Customers and A400M Operators

o Issuance of Service Information Letters

o Technical Support presentations

Profile:

· Engineering degree

· Years Experience: 3-5 years in aeronautical industry

· Experience with aeronautical engines design / in-service technical support

· Desirable experience in Technical Queries / Technical Variances and engineering event investigations

· Familiar with TP400-D6 Programme

· Fluent in English (writing and speaking); fluent in Spanish and other European language (French, German) are a plus

Reports to: Head of Customer Technical Support

Organisational Role: Team Member

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Última actualización el 26 abr 2024