Remote work is NOT possible.
The customer is a large European institutio. Position is on-site in Berlin-Germany.
Aufgaben
- Review current Knowledge creation process
- Share KM process best practices
- Diagnose, troubleshoot and solve Hardware and Software issues
- Ask customers targeted questions to quickly understand the root of the problem
- Incident and Change management within a special period of time (SLA)
- Run a diagnosis of the problem on the spot using an diagnostic tool
- Install Desktop/laptop and printer devices
- Replace defective parts and equipment if necessary
- Assemble and install Video Conferencing systems (VICO)
- Participate in planned changes, updates and moves by arranging equipment and transferring data
- Provide prompt and communicate accurate feedback to client
- Ensure all issues are properly logged and up to date in ticketing system
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Maintain good relationships with clients
Qualifikation
- Minimum of 2 years’ experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Experience with e.g. Windows 10/11, Office 365, Windows Applications, Chrome, MS TEAMs, Adobe, etc.
- Good understanding of computer systems (hard- & software), printers and VICO systems
- Ability to diagnose, troubleshoot support and repair of desktop hardware
- Vocational Education and communication skills
- Good mastering of the English language, both written and verbal
- Ability to work in an international organisation (English communication skills are required)
- German communication skills are nice to have
- Ability to manage her- or him -self to solve complex problems
- Team Player
Benefits
Attractive salary, long project continuity, supportive team environment
Möchtest du Teil eines innovativen IT-Unternehmens werden, das maßgeschneiderte Lösungen für internationale Kunden anbietet? Bewirb dich jetzt als IT Onsite Support in Berlin!
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Zuletzt aktualisiert am 19.04.2024