Vice President of Customer Success Payments (m/f/d)

Would you like to make a change in the FitTech industry with an agile and fast moving team? How about a mentality that values your opinions and ideas? If you like challenges and ambitious goals and you want to have a significant impact on our Customer Success department in the payment service sector, then you are exactly right with us. Be a part of the digital transformation of the fitness industry.

Our job advertisements are open to all applicants regardless of gender, age, nationality, religion, social background, disability or sexual orientation. The Sport Alliance stands for diversity and, as a member of the Diversity Charter, is committed to a prejudice-free, open and progressive working environment.

As the Vice President of Customer Success at Finion Capital, a regulated entity in the payment service sector, you will hold a crucial leadership role with a focus on our specific market segment in the fitness industry in Germany and Austria. In this position, you will oversee our customer success and onboarding departments, reporting directly to the Managing Director of the PSP. You will be an integral member of the management team, collaborating with two Managing Directors, the VP of Engineering, and the VP of Business Development.

Your position in our Team

• Leadership and Team Management: Manage 5 team leads and an overarching team of 50+ individuals, emphasizing efficiency and effectiveness.
• Technological Integration: Lead the integration of advanced tools and AI to enhance operational efficiency and customer experience.
• Client Relationship Management: Cultivate and maintain strong relationships with key fitness clients, especially enterprise accounts, ensuring high levels of satisfaction.
• Strategic Development and Implementation: Develop and execute customer success and onboarding strategies that align with our focus on fitness clients and gyms.
• Compliance and Regulation: Ensure adherence to ZAG regulations and compliance standards, especially in KYC/UBO procedures.
• Collaboration and Best Practices Sharing: Promote a culture of collaboration and best practice sharing within and across customer service teams.
• Cross-Departmental Synergy: Work closely with other departments to ensure a unified approach to customer success.
• Performance Metrics and Reporting: Regularly assess and report on team performance, focusing on efficiency as a primary success metric.

Your Profile

• Proven Leadership: 5+ years Experience in leading customer-focused organizations of 50+ employees, with a focus on improving efficiency.
• Client Relationship Expertise: Strong skills in managing relationships with enterprise-level fitness clients and gyms.
• Strategic Acumen: Capability to develop and execute strategies tailored to the fitness client market.
• Regulatory Knowledge: Comprehensive understanding of ZAG and related compliance requirements.
• Technological Proficiency: Experience in leveraging modern technology, especially AI, in business operations.
• Language skills: Very good communication skills in both German and English
• Collaboration and Sharing: Demonstrated ability to foster collaboration and share best practices within and across teams.
• Team Collaboration: Proven effectiveness in a team-oriented management structure.

YOUR EMPLOYEE BENEFITS

• Hybrid work / home office possible and 30 days annual leave
• Offices with flexible workplaces in Hamburg, Mainz, Eisenstadt and Kraków, equipped with various drinks & snacks
• Our exclusive gym, next to the Hamburg office, for free use incl. personal coach for training and nutrition, available to all employees worldwide
• Our unique CashBack Sport programme "MySports Rewards", which rewards your daily and sporting activities throughout (Germany)
• An above average pension grant for your company pension scheme ("bAV") in Germany or Austria
• Access to the employee benefits portal with the best shopping deals in Germany and Austria
• Subsidy for the Deutschland-Ticket
• Direct communication channels through the whole company, an open feedback culture and pronounced appreciation, motivated teams and leads who interact at eye level

WHO WE ARE
Sport Alliance, headquartered in Hamburg, specializes in software solutions for all aspects of studio management, financial services and the purchase of goods in the fitness industry. The company group counts over 5,000 clients, including McFIT (RSG Group), clever fit and Bodystreet.

With "Magicline", Sport Alliance offers one of Europe’s largest membership management software for the fitness market and thus supports fitness studio operators in optimizing and digitizing their facilities.

In our offices in Hamburg, Mainz, Eisenstadt and Kraków as well as remotely, we have more than 350 colleagues working on new ideas and solutions to lead the industry into the future. Sport Alliance is at home all over the world!

SOUNDS GOOD?

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Zuletzt aktualisiert am 19.04.2024