Customer Enablement Manager - EMEA (F/M/D)

OUR VISION

When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in.

That’s what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it’s the reality NavVis empowers people to build better.

THE OPPORTUNITY

Are you passionate about helping others succeed and can imagine yourself in a cross-functional role that will help fuel our customer success?

In this key role, you will be actively involved in helping our customers get familiar and proficient in using our products, and strive toward the continuous improvement of our customer onboarding process that will empower them to be successful with our products. You will have the opportunity to serve as the critical point of contact for escalating issues, both internally and externally, and drive collaboration and communication to resolve them. With your remarkable organizational, communication, project management, change management, and problem-solving skills, you will impactfully communicate at all levels of the organization - keeping stakeholders informed and effectively delivering high-touch support.

As a vital member of our Customer Experience team, you will get to collaborate with experienced support engineers, customer success managers, and content writers, finding innovative solutions for a great customer experience and scaling our business with our mobile indoor mapping system.

Do you have an affinity for technology, as well as the enthusiasm and confidence to connect with a variety of clients from small companies to large enterprises? Then we look forward to hearing from you!

HOW YOU WILL MAKE AN IMPACT

• You will proactively schedule and run regular beginners' trainings for new customers
• You will be in regular touch with our customers, calling them periodically to make sure that all of our services are set up properly and they know how to use them
• You will closely monitor issues submitted to Support and assist with triage or initial response as needed
• You will effectively identify common issues or questions, and use these to drive training plans or documentation in partnership with our User Education team
• You will take ownership of identifying promising opportunities to increase adoption or grow usage for new accounts
• You will actively track and report on key account health metrics as well as drive any changes needed
• You will collaborate with multiple stakeholders and develop cross-functional and client relationships

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• A degree in Computer Science, Electrical Engineering, or similar
• You have demonstrated experience in B2B technical trainings and customer relationships, paired with a solid understanding of complex B2B software and IT infrastructure
• Your prior experience in the surveying or the BIM-modeling industry will be an added advantage
• You are fluent in written and spoken German and English, for successfully collaborating with internal and external stakeholders
• You are willing to travel to meet customers in person

HOW WE WILL KNOW WE ARE A PERFECT MATCH

Your recruiting partner for this role is Kim (she/her). You can expect to go through a screening call, and up to 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.

HOW WE WILL KEEP YOU SMILING

• It's important to take a break from work! We offer 30 days of paid time off per year
• We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
• We offer full visa and relocation support for international candidates
• An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility
• A competitive compensation package that values the skills and experience you bring
• Up to 4000 EUR employee referral bonus
• Financial support for local language classes to help you in your journey of integrating into the culture!

ABOUT US

NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.

More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work. With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds.

You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction.

Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes!

How you will grow with us

• Flat hierarchy with an open feedback culture, including 360° developmental feedback aimed at holistic professional development
• Access to a learning & developmental platform with trainings tailored to your needs on a broad range of topics
• With a keen desire to invest in your personal growth, we offer clear career development paths and internal mobility opportunities We derive our strength from our diversity.

NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.

Together with you, we build NavVis!

If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.

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Zuletzt aktualisiert am 19.04.2024