Client Advisor (m/f/d)

Join us

CHRONEXT is the first e-commerce address for luxury watches. We offer tested and certified luxury watches from our master workshop. Since 2013, our vision has been to shape the market with accessibility, first-class service and security. Our international lounges in Cologne, Zug and Hong Kong offer international presence.

As part of our international team of around 80 people, you will work in our shop-in-shop concept in the Trisor location in Düsseldorf and represent CHRONEXT in the region.
Our mission is to create transparency, trust and joy for all watch lovers!

Become a part of CHRONEXT from February/2024 in full-time, initially limited for one year, and work within the Trisor location in Düsseldorf for our team!

CLIENT ADVISOR (M/F/D)

YOUR RESPONSIBILITIES

• You are responsible for the planning, coordination and realisation of personal customer appointments for the delivery of luxury watches and represent CHRONEXT in the Trisor location.
• You will answer customer enquiries throughout the sales and advisory process and handle multi-channel communication with our customers via phone, email, chat, Whatsapp and Instagram.
• You are responsible for the competent sale of the CHRONEXT portfolio and ensure smooth operational and administrative processes (e.g. organisation of ordering and contact persons on site)
• You work closely with CHRONEXT's operational interface teams and maintain a proactive exchange with these teams.

YOUR PROFILE - IT'S WHAT MAKES YOU TICK THAT COUNTS

• You have successfully completed an apprenticeship in retail or a university degree and have at least 2 years of experience in customer service/sales.
• You are communicative and passionate about supporting customers in their buying decisions in a confident, professional and charming manner.
• You work independently and describe yourself as a real team player, you can always be relied on and are happy to help out.
• Ideally, you have already worked with a CRM system such as FreshDesk or similar.
• You are fluent in German and English, other languages are a plus.
• You are enthusiastic about luxury watches and the associated customer advice

WHAT WE OFFER YOU

• A dynamic company with an international orientation, flexible working hours, a highly motivated team and short decision-making processes, as well as an exciting and responsible job with broad scope for development
• Best perspectives for your personal development, e.g. financial support for job-related further education such as language courses, active participation in the success of CHRONEXT through an exciting remuneration model consisting of a fixed and variable component and 28 days of holiday.
• Attractive conditions for the purchase of our luxury watches, 100% payment of the monthly fees for the DeutschlandTicket, use of Likeminded to promote mental health and an annual voucher budget for Edenred.
• Company-wide events such as an annual Christmas party, get-together and monthly team lunch About us
  

Authenticity is a CHRONEXT pillar not only in terms of luxury watches but also our employees. Would you like to be a part of our team? Then please apply via the application link, stating your salary expectations and earliest possible starting date. We are looking forward to receiving your application!
If you have any questions, please feel free to call or contact us via WhatsApp: +49 (0) 170 6383538.
You can find out more about us here: . Do you also want to catch a glimpse of our biggest office and team in Cologne? Then check out this . Also feel free to visit us on our careers page on to get exclusive insights.
PEOPLE & CULTURE TEAM

Leonie

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Zuletzt aktualisiert am 19.04.2024