Multilingual Customer Service Agent (m/w/d)

In order to strengthen our top-class team, we are looking for a Customer Service Agent (m/f/d) in a permanent position to support our client - an international institution in the heart of Munich - in various projects.

Fairmar Consulting is an agile, modern consulting company

based in Darmstadt. Our focus is on IT consulting and service management. We serve customers in a wide range of industries and sizes.

Tasks

• Independent written correspondence with international customers (bilingual: German, English)
• Receiving and handling customer enquiries via phone and processing or forwarding them to the relevant departments
• Data management and data maintenance in several databases and CRM/CSM systems
• Support in complaint management and analysis of customer sentiment/feedback
• Providing customer support with regard to technical IT enquiries including troubleshooting and guidance for access issues, application configuration, browser issues, software installations, assignment of permission rights.
• Technical support in the event of error messages due to incorrect computer settings or outdated software/browser)

Requirements

• Ability to work in a customer service environment
• Excellent communication skills Organizational and problem-solving skills
• You are a team player and enjoy working in an international, cross-functional and diverse team
• Ability to prioritize and perform effectively in a highly dynamic work environment
• Passionate about customer care (inbound)
• Flluent in English and German (French is considered an advantage)

Benefits

• Customer Care for a renowned international institution
• Interesting tasks requiring constant training
• Professional customers
• Opportunity to work with a great team in a dynamic and international environment
• Various opportunities to participate in internal trainings and upskilling
• Beautiful, spacious office located in central Munich Regular team events

Imortant !

Location:

Full time onsite for first 6 months and then at least 2 days a week onsite after that.

Start date: ASAP

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Zuletzt aktualisiert am 19.04.2024