Customer Service Hero FRENCH (m/w/d) (Berlin, full-time): permanent position

YOUR CHALLENGE

For our office in Berlin-Kreuzberg we are looking for a full-time Customer Service Hero FRENCH (m/w/d), who knows what our customer are looking for and loves to guide them through the whole order process.
If you adore our products, you have a good intuition and trust hard facts - your are a service-oriented person who has a strong "get things done" mindset - then apply now!

Communication: You communicate - on your own responsibility - with our customers via email, phone and similar channels with empathy and humour
Responsibility: You assist our customers with all inquiries
Challenge the status quo: Being proactive and full of ideas, keen on optimising existing processes with a go-getter attitude
Teamwork: You ​are hands on and also supporting your colleagues

ABOUT YOU

• Ideally, previous work experience in customer service
• Stress-resistant and resilient, very empathetic
• Able to leave your ego at the door to put the customers first
• Quick thinker and problem solver
• Friendly and emphatic go to towards the customer
• Teamplayer
• Excellent french skills on a native speaker level and very good English skills; another foreign language is a big plus

HOW WE WORK

Our renovated factory-floor office is flooded with light, filled with plants, and sits on the border of Mitte and Kreuzberg—just a stone’s throw away from the river Spree and Markthalle Neun.
As far as working is concerned, we are currently pursuing a kind of hybrid model, i.e. a combination of in-office and home office.

Whether working remotely or in office, we strive to create a working environment based on trust and mutual support. We're a small but passionate team, with a lot of opportunities to learn
and grow: at JUNIQE, you'll work independently and can take on responsibility right from the start. Through cross-team cooperation, you'll learn a lot about other stakeholders, departments
and projects. Every year, you'll also have a budget for training related to your professional development.

MORE THAN A JOB

Our international team is made up of 27 nationalities and proudly boasts two dogs—English is our lingua franca, but you’ll hear lots of languages (and the odd woof) around the office.
Our kitchen sports a fridge stocked with beer and wine for after-work wind-down time and frequent moments of celebration. Because sustainability is important to us, we make sure to
offer primarily vegetarian and vegan food, not only in the kitchen, but also for events and team meals.

JUNIQE is an equal opportunities employer and we value diversity in our company.

We are looking forward to your application, even if you don't tick every box in the job description. You get the responsibility to make a difference. You get to take ownership – if you want.
Sounds good? Then send us your CV including cover letter, possible start date and your salary expectations.

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Zuletzt aktualisiert am 19.04.2024