Host / Hostess

Overview

As the primary point of contact upon guest arrival, the host / hostess is mainly responsible for greeting and seating guests in a friendly, professional and efficient manner. Communication and coordination abilities are paramount when noting and treating any intricate guess requests. The host / hostess always pays close attention to detail and is the liaison between guests and FOH/BOH staff to ensure a seamless guest experience that is synonymous with Milos standards. 

Primary roles and responsibilities 

• Welcomes and greets guests as they enter; ensures a smooth flow at the entrance and throughout the restaurant at all times
• Makes guests feel comfortable while waiting; escorts them to the bar or directly to their table
• Checks-in, stores and retrieves outerwear and assorted personal belongings for guests 
• Takes part in pre-service duties and applicable closing duties, prints menus, updates and prints shift summary notes 
• Speaks clearly and persuasively in positive or negative situations and responds confidently to guest inquiries
• Exhibits familiarity with menus items and ingredients
• Answers phone calls and provides information on reservations, availability, restaurant hours and services 
• Acts as a Milos brand ambassador; undertakes all duties and responsibilities while upholding core company values 
• Ensures proper levels of stationary are maintained in reception area at all time 
• Interacts with guests as they leave the restaurant to ensure a memorable experience 

Requirements

• A minimum of one (1) year experience in an upscale dining setting 
• Excellent interpersonal and customer service skills 
• Strong written and verbal communication skills 
• Able to work in a fast-pace, team environment 
• Able to multi-task, is receptive to feedback and direction
• Knowledge of POS and reservation systems (an asset)

Last updated on Apr 28, 2023