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Field Technical Support Representative - Virginia Beach, VA

g9jdnwzjhnvto4vaplg752gwru3na902d0vak4s37zofm0lm6v3p80meq1rg0f08 · 30+ days ago

Virginia Beach, VA, US

Negotiable

Full-time

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Field Technical Support Representative
Location: Virginia Beach, VA
Duration: Long-term
Rate: DOE
US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job

Manages the onsite delivery of software services, installation, and configuration for customer environments.
The job solves various business systems, On-site at Campus location.
Experience with Windows workstations and applications, break-fix support, and IMAC support.
Hardware, Network and Software troubleshooting. Experience with incident management tools required, i.e. Service Now. Windows 10 and 11.
Ability to work with end-users to resolve technical issues. Apple knowledge is a plus.
Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.
Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job.
Organizes own tasks and receives general instructions on all work. Education: Associates, Bachelor's Degree or equivalent experience. Experience: 1 to 2 years

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Last updated on Jun 20, 2022

About the company

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g9jdnwzjhnvto4vaplg752gwru3na902d0vak4s37zofm0lm6v3p80meq1rg0f08

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