Ops Transformation Lead

• Identify and assess opportunities for change, challenging the status quo and showing the possible direction of travel
• Design solutions and provide guidance on how to successfully navigate change
• Drive outcome focused transformation including: focusing on the ‘why’, planning, executing, managing stakeholders, assuring buy-in and resources, resolving conflicts, ensuring alignment on priorities, etc.
• Lead others in the change journey – project teams and business service colleagues.
• Work across Group Businesses and support functions in the region to create an organizational ‘momentum for change’ based around commonality of solutions and standardization of product and process.
• Support the roll out and adoption of the process excellence training courses and e-modules by scheduling all management and supervisory staff to attend and again appropriate certification.
• Influence and collaborate with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes. Fosters open and honest communication which anticipates stakeholder expectations.

Requirements

• Experience in managing and delivering change or business consulting (~5 years)
• Flexible and a sharp mind, ability to connect the dots and learn
• Team and people management exposure
• Hands-on experience in applying common transformation tools / frameworks e.g. Design Thinking, Six Sigma / Lean and Agile
• Provide timely reports on OT project/programme status, risks and issues, evaluating performance based on management information.
• Good stakeholder management and impactful personal communication (incl. negotiation and influencing)
• Effective project management
• Proficiency with numbers and ability to change data into insights
• Practice navigating matrix management & globally dispersed environments (teams, internal stakeholders, clients, management) will help a lot.
• Experience and understanding of the banking environment incl. regulatory framework will be an important asset

Last updated on Jan 31, 2024