Fleet Support Engineer

There will be a focus on coordinating fleet setup and maintenance using Ekar's proprietary tool sets as this is primarily a role that focuses on administrative and operational functions.

Requirements

Required Skill Sets

● Knowledge of ERPs, telemetry hardware devices, and fleet management software

● Understand IoT troubleshooting techniques

● Grasp of fleet management and end-to-end operation controls

● Manage vehicle inventory management

● Telematic system troubleshooting and investigation

● Worked with business intelligence tools such as Power BI and Tableau

● Maintaining the quality and reliability of telemetry data

● Deriving system specifications from customer data requirements

● Assist with help desk issues

● Identify opportunities to meet company needs by researching relevant technology

● Increasing the stability of our IoT platform and decreasing technical debt by troubleshooting parameter settings

● Provide analysis, troubleshooting, monitoring, and improvement of telemetry devices and IoT platforms

● Follow up with related parties to resolve issues after creating and monitoring SLAs,

preparing incident reports, and setting a plan of action

Last updated on Dec 28, 2022