Salesforce DevOps Lead / Release Manager

A proven Client Release Manager who will take ownership of all aspects related to ensuring a ‘healthy’ Client.com platform.

Minimum 8+ years’ experience on the Client platform inclusive of release management, Client Administrator, and implementing Client.com technology based solutions

A strong understanding of CRM, Sales, Marketing, and other business processes

Strong experience on Client.com, Flosum & GITHub.

Experience of working on global Client.com platform and the implications related to Release Management

Hands on experience with Client.com configurations, roles, profiles, and other permission controls

Ability to communicate effectively and confidently with team members.

Productive with moderate supervision

Communicate clearly and effectively in both written and verbal formats

Key Responsibilities:

Define and manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment

Accounting for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated.

· Facilitate release activities across all Client Development and Administrator teams, ensuring quality and timely deployments across environments

Instance strategies

Work with Client Development Team(s) to maintain allowed Test coverage in Client and resolve all the Deployment errors.

Monitor all lower environments (Client Sandboxes) for release process / creating and synchronizing sandbox metadata and appropriate data sets

Validate Post Release Activities /Track release metrics to improvement and report successes/failures to stakeholders and Teams

Work with Client Support Team – Coordinate Client Release Calls, and Support Activities

Should have strong understanding of deployments using Force.com migration tools (Client Tools IDE, Flosum, GITHub, and Version Control )

Perform and Support on Client Administration Activities

Responsible for maintaining consistency between Client sandbox environments, from Development through SIT, UAT and Production.

Host weekly (and adhoc) calls with internal business admins, internal development teams, and Client Support to plan and prepare all production facing releases.

Last updated on Mar 16, 2023