Associate Customer Success Manager

At Ping Identity, we're changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear.

We call this digital freedom. And it's not just something we provide our customers. It's something that drives our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

We're headquartered in Denver, Colorado, and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldn't be a source of anxiety. It is one of your greatest competitive advantages.

Ping Identity is looking for an Associate Customer Success Manager in their London office. You should have at least one year of enterprise customer-facing experience in a Customer Success, Account Management, or Marketing role and be organized, curious and relationship oriented. Come be part of something extraordinary!

As a One-to-Many Customer Success Manager, you will manage a large portfolio of customers through automated and personal outreaches to drive them to successful outcomes with our products. You will report to the Lead Customer Success Manager in your region and be part of our Customer Care organisation. As part of our Customer Success organisation, you will work with other Ping teams to guarantee a client's journey from purchase to production is smooth and well managed. Because of the high scale of the one-to-many role, you will monitor customer data, building and socialising new programs and campaigns in response to changes.

 

• Manage ongoing customer needs to drive high customer retention and loyalty
• Conduct customer meetings as prescribed in the customer journey, and as needed to assist customers in reaching their goals
• Identify opportunities to demonstrate Ping value to our customers and reduce customer risk through communication campaigns at scale
• Help create customer journeys and 1:Many content for customer usage
• Respond to inbound customer inquiries relating to escalations and finding resources.
• Advocate customer needs/issues cross-departmentally
• Drive customer participation in Ping Communities and use of available knowledge base and online support tools
• Work to identify up-sell opportunities and hand them off to Sales team
• 1 or more years of customer-facing experience in a Customer Success, Sales, Account Management or Marketing role
• Experience with SFDC, Gainsight, or equivalent CRM systems
• Experience delivering software implementation best practices
• High technical aptitude to learn basics of customer use cases and architectural requirements for Ping solution

Benefits

• 25 Days of PTO
• Parental Leave
• Standard Life Pension Program
• Healthcare Option
• Generous Holiday Schedule
• £150 GBP Commuter Offset
• Education Reimbursement

Ping Identity is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Salary offers will be based on the candidate's qualifications.

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Last updated on Mar 10, 2022