12 Months
Results and Impact
- Impacts division and influences peers and team
- Demonstrates good judgement when making decisions of high complexity and impact.
- Relies on limited guidance for most complex decision making.
- Is responsible for driving outcomes which have meaningful effect on team or department.
Leadership and Collaboration
- Creates trust with department leaders.
- Acts in leadership capacity for large projects, processes, or programs for a team
Client, Customer and Stakeholder Focus
- Able to build relationships with a mix of intermediate and senior colleagues or clients.
- Interacts regularly with management and department leaders.
- Demonstrates the ability to persuade and influence stakeholders at the team level.
Compliance Culture and Conduct
- Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts.
- Perceived as a person of high moral character; upholds corporate values and displays high ethical standards”.
Responsibilities:
- Level 1 and 2 Support
- Active monitoring of production activities
- Perform remediation steps when required.
- Interface with external IT communities to resolve incidents.
- Work with development community for Level 3 incident escalations
- Log work and effort in support tracking application and work with team and management to reduce recurring issues.
- Available for after-hours support activities, when necessary
Change and Request Management
- Responsible and accountable for changes to the production environment for NAR applications
- Work with development community for release prioritization
- Ensure that requests for change adhere to Group and Department Policies
- Available for after-hours and/or weekend change activities, when necessary
Reporting & Special Projects
- Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release.
- Regular reporting to line manager for prioritization and escalation
- Conduct and participate in meetings with related communities.
- Perform control result analysis and reporting and take up corrective actions as needed.
- As required, take up project management responsibilities for special projects
Minimum Required Qualifications
- 5 or more years of professional experience as a Functional Support Analyst and/or similar role
- Experience in Banking / Financial sector
- Kondor+ or Front Office System experience preferred, but not mandatory.
Preferred Qualifications.
- Unix/Linux hands on experience with knowledge of day-to-day commands
- Database skills (Sybase, MS SQL)
- Windows servers experience
- Scripting experience (Shell, PowerShell, …_)
- Strong analytical and problem-solving skills.
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Last updated on May 2, 2023