Operations Manager (Barcelona - Hybrid)

Oversees all aspects of the company's local operations, aligning local activities with the organization's global strategy, teams and determinations. This role involves strategic management and ensuring compliance with local regulations. They must lead and develop the local management team, foster a positive work environment, and ensure compliance in the related procedures and policies. This role involves overseeing office administration, and fostering positive relationships among staff. The manager will work closely with Managers and the Human Resources team to set priorities, implement strategies, and ensure compliance with relevant human resources legislation and service standards. The ideal candidate will be decisive, assertive, and knowledgeable about both local and international HR regulations and best practices.

Professional Requirements

• Bachelor’s degree in Business Administration, Industrial Engineering, Human Resources, or a related field.
• Experience: At least 5 years of leadership experience in international or multinational environments.

Skills
✓ Excellent verbal and written communication skills in English and Spanish.
✓ Deep understanding of operational management and office administration.
✓ Knowledge of local and international legislation and best practices.
✓ Financial acumen and understanding of financial reports.
✓ Problem-solving and conflict resolution skills.
✓ Ability to work in a fast-paced, dynamic environment. Competencies
✓ Leadership: Ability to inspire and motivate a team towards achieving high performance.
✓ Decisiveness and Assertiveness: Capable of making informed decisions confidently and asserting them effectively. ✓ Adaptability: Able to manage multiple priorities and adapt to changing circumstances.
✓ Strategic Thinking: Ability to develop and implement effective strategic plans.
✓ Client Focus: Dedicated to meeting and exceeding client expectations.

Key Responsibilities

Office Administration
✓ Manage office facilities to ensure a safe, efficient, and conducive work environment.
✓ Coordinate with external vendors and service providers as needed.
✓ Oversee office budget and expenditure to maintain cost-effectiveness.

Human Resources Management
✓ Ensure compliance with local and international human resources legislation, policies, and procedures.

Team Leadership and Development
✓ Lead, motivate, and develop a diverse team, ensuring high performance and engagement.
✓ Provide coaching and professional development opportunities to Team Leads and staff.
✓ Foster a collaborative and inclusive work environment that encourages innovation and teamwork.

Client Relations Management
✓ Maintain and enhance relationships with client and managers in other regions, ensuring their needs and expectations are met and comunication is constant and fluid.
✓ Coordinate communication and and compliance with processes and policies between the Mexico team and international clients.
✓ Address and resolve employee issues promptly and effectively.

Risk Management
✓ Identify and mitigate risks associated with the country’s operations and with the relationship with employees.
✓ Ensure that the company's assets and interests are protected through effective risk management strategies.

Financial Oversight
✓ Monitor financial performance, including revenue, expenses, and profitability.
✓ Prepare and present reports to senior management.
✓ Implement cost-control measures and financial best practices.

Customer Relations
✓ Ensure high levels of customer satisfaction and address any issues promptly.
✓ Work closely with the customer service team to resolve client concerns and improve service delivery.

Operational Management
✓ Oversees daily operations of the Mexico office to ensure efficiency and compliance with service standards.
✓ Manage budgets, financial performance, and resource allocation.
✓ Ensures compliance with local regulations and laws, including labor laws, health and safety standards, and industry-specific regulations.

Strategic Planning and Execution
✓ Set and prioritize operational goals, ensuring alignment with client specific service, their needs and company standards.
✓ Monitor key performance indicators (KPIs) and report on progress to senior management.
 

Last updated on Nov 13, 2024