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Desktop Support Technician

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Full-time
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" Job Description:

Responsibilities:
  • Troubleshoot and replace laptop and PC hardware.
  • Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
  • Handle problem recognition, research, isolation, resolution, and follow-up for difficult user problems, referring more complex problems to the next level of technical staff.
  • Set up, maintain, and troubleshoot.
  • Participate in the IT Support queue which will result in assigning and prioritizing open issues.
  • Log, prioritize, assign, and troubleshoot all calls, voicemails, emails, trouble tickets, and walk-up requests reporting technical problems.
  • When appropriate, determine the appropriate group for escalation.
  • Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
  • Perform server and desktop computer updates to safeguard from malicious viruses and malware
  • Manage customer issues and requests by creating, tracking and documenting technical solutions.
  • Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
  • Build\deploy new workstations (desktops laptops).
  • Install\upgrade hardware\software on Windows workstations.
  • Troubleshoot assigned tickets to determine if the issue can be resolved or determine the appropriate group for escalation.
  • Maintain positive relations through effective customer follow-up.
Qualifications:
  • Technical Degree or related work experience.
", •

Last updated on Oct 19, 2023

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