KeenLogic is seeking to hire a Desktop Support Specialist in 1 of 3 locations in Washington, DC. This is a full-time on-site position offering Fortune 500 level health benefits, PTO, 401k, Life Insurance, and monthly reimbursement for travel.
The ideal candidate will have 6+ years of experience with Desktop Support and will be familiar with Windows, Active Directory, Troubleshooting, Imaging/Reimaging, SCCM, Analyzing, Diagnosing, and resolving hardware, software, and network problems.
Job Duties and Responsibilities:
- Responsible for direct interaction with end user customers and technical support to resolve computer, printer, application, network, and internet issues.
- Troubleshoot and diagnose hardware, software and connectivity issues for end users as well as reporting all hardware, software, and network problems
- Work with other team members to roll-out hardware and software upgrades; test/implement new equipment and services
- Diagnose equipment hardware problems for repair or replacement
- Analyze and resolve PC hardware, software, system access, network, and other technical issues
- Follow up with customer to ensure problems are resolved successfully/satisfactorily
- Perform end user operation/procedure training and/or documentation
- Track/document issues and escalate if appropriate
- Be able to multi-task with heavy caseload and respond to user requests in a timely fashion
- Provide timely, efficient, and friendly customer service to all end users; display effective customer relations skills to enhance satisfaction. Must ensure accurate communication at all times ensuring customer is aware of incident activity, updates, and closure
- Perform imaging and reimaging of desktop computers to ensure standardized configurations and smooth deployment of new systems and software
- Utilize System Center Configuration Manager (SCCM) to deploy, manage, and maintain desktop systems, ensuring efficient software distribution and updates
- Troubleshoot and diagnose hardware, software and connectivity issues for end users as well as reporting all hardware, software, and network problems.
- Work with other team members to roll-out hardware and software upgrades; test/implement new equipment and services.
- Diagnose equipment hardware problems for repair or replacement.
- Analyze and resolve PC hardware, software, system access, network, and other technical issues.
- Follow up with customer to ensure problems are resolved successfully/satisfactorily.
- Perform end user operation/procedure training and/or documentation.
- Track/document issues and escalate if appropriate.
- Be able to multi-task with heavy caseload and respond to user requests in a timely fashion.
- Provide timely, efficient, and friendly customer service to all end users; display effective customer relations skills to enhance satisfaction. Must ensure accurate communication at all times ensuring customer is aware of incident activity, updates, and closure.
Requirements/Experience:- Exceptional customer service support and interpersonal skills are required as well as excellent telephone etiquette.
- Active Secret Clearance Required
- Degree in Computer Science (preferred)
- 6+ years of Desktop Support Experience (Troubleshoot, diagnose hardware, software network, analyzing and resolving PC software/ hardware, imaging/reimaging, etc.)
- Knowledge of Windows Operating Systems
- 1-2 years of Desktop Support Experience (Troubleshoot, diagnose hardware, software network problems, analyzing and resolving PC software/ hardware etc.)
- Knowledge of Windows Operating Systems.
- Knowledge on Active Directory
- Knowledge of Local Area Networks (LAN)).
- Knowledge of SCCM
- Able to work independently, take responsibility with initiative and problem solving
- Ability to work a flexible schedule and extended work hours as required based on current projects.
- Excellent written/spoken communication skills
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Last updated on Nov 18, 2024