Apollo Agriculture is a leading agri-fintech platform empowering small-scale farmers across Africa to increase their profits and farm more sustainably. Apollo uses artificial intelligence and automated operations to unlock the massive, untapped small-scale farming market. Apollo enables farmers to access the optimized financing, high-quality farm products, expert digital advice, and risk management solutions they need to invest and scale their businesses. Apollo grew paying customers over
2.5x in 2023 to over 200K small-scale farmers in Kenya and Zambia, increasing revenue to nearly $30M with robust unit economics. Apollo partners with key global agriculture companies like Bayer, OCP and Yara, and is backed by Anthemis, Chan Zuckerberg Initiative, Flourish Ventures, Leaps by Bayer, and Softbank Vision Fund. Apollo’s team brings together technology, credit and operations experience from The Climate Corporation, Google, Capital One, Revolut, and One Acre Fund.
Apollo is seeking a detail-oriented and analytical individual with excellent communication and coaching skills to join our team as a Quality Assurance Agent. In this role, you will conduct thorough evaluations of call interactions, assess agent performance, and provide constructive feedback to enhance service quality. Additionally, you will perform customer satisfaction surveys, generate insightful reports, and collaborate with team leaders to implement improvement plans, ensuring a consistently high level of customer experience.