Senior Community Manager

Company Overview 

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company and serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.  

Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.  

 

The Senior Community Strategist Manager is responsible for developing and executing the overall strategy for HEUG community engagement, Higher Education User Group (HEUG) and Public Sector User Group (PSUG). This role focuses on creating a long-term vision for the HEUG community, aligning community goals with the organization’s objectives, and ensuring the community contributes to the growth and success of higher education institutions, and the public sector. The ideal candidate will have experience in community strategy, strong leadership capabilities, and a deep understanding of the dynamics of communities in higher education and public sector.

Responsibilities

• Develop and implement a comprehensive HEUG community strategy that aligns with the organization’s goals and the needs of its members in higher education, and the public sector.
• Define and track key performance indicators (KPIs) to measure the success of HEUG community initiatives.
• Identify opportunities for community growth and engagement across different sectors represented in HEUG, including higher education, public sector, and healthcare.
• Work closely with cross-functional HEUG teams, including marketing, product, and membership, to integrate community strategy across the organization.
• Lead the development of content, events, and programs that drive community engagement and provide value to HEUG members.
• Provide strategic direction for HEUG community partnerships and collaborations within higher education and related sectors.
• Analyze community data and feedback to refine strategies and improve the community experience.
• Stay up-to-date on industry trends and innovations in community strategy and management.
• Travel Required 30% of the time.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field; Master’s degree preferred.
• 3-5 years of experience in community management, strategy development, or a related role, with experience in higher education, public sector, or healthcare sectors.
• Strong strategic thinking and problem-solving skills.
• Experience in leading community teams and managing large-scale community initiatives.
• Excellent communication and presentation skills.
• Proficient in using community management tools and data analytics platforms.
• Ability to build strong relationships with community members, stakeholders, and partners.
• Demonstrated ability to align community strategy with broader business objectives.
• Passionate about community building and driving member engagement.

 

What you’ll earn:

• Competitive compensation.
• Comprehensive health benefits package.
• 401k match benefits
• Healthcare and dependent-care flexible spending account.
• Company short-term and long-term disability insurance.
• Company culture that recognizes its employees.
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
• Significant advancement opportunities for outstanding performers.

EEO Disclosure

Higher Logic is committed to equal opportunity.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com

 

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Last updated on Aug 22, 2024