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O

Deposit Operations Analyst

oaknorth.ai · 30+ days ago

Manchester

Negotiable

Full-time

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Since our launch in 2015, we’ve lent over £10bn to ambitious entrepreneurs up and down the UK. That’s led to the creation of over 40,000 new jobs and over 29,000 new homes – and we’re not about to stop there. We’re dedicated to helping trailblazing businesses thrive and our Deposit Operations Team are integral to our growth.

This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently. We don’t want another cog in the machine, we’re looking for self-starters and bold thinkers who want to pave their own career paths and are passionate about supporting the UK’s best and brightest businesspeople.

We have an exciting opportunity to join OakNorth Bank as a Deposit Operations Analyst! This is a full-time permanent position in Manchester 5 days a week, reporting to our Deposit Operations Manager. In a nutshell, the mission of a Deposit Operations Analyst is to support the origination and in-life management of OakNorth retail and business deposit products, whilst providing customer support with a friendly, timely and helpful manner.

Are you ready to step up to the challenge?

Responsibilities:

The key responsibility of this role is to support the origination and in-life management of OakNorth retail and business deposit products.
Completing deposit tasks to support the origination of retail and business deposit accounts; example tasks include handling inbound customer calls; making outbound customer calls; opening, processing and sending of mail; responding to emails; and actioning system tasks
Completing deposit tasks to support the in-life management of retail and business deposit accounts; examples would include preparation of reports/statements and handling account queries
Providing customer support with a friendly, timely and helpful manner
Resolving customer incidents or changes wherever possible at first point of contact, or when appropriate, escalate calls to resolve complex issues, gathering sufficient information to enable colleagues to support through to resolution
Focussing on delivering excellent customer service within a fast-paced environment
Proactively developing personal product knowledge and customer support skills, including regular communication with colleagues to share information and best practice
Contributing to ad-hoc duties and projects as determined from time to time by members of the management team
Working cross functionally with all other relevant business departments by communicating valuable customer feedback and keeping them informed of customer issues and successes
Ensuring ongoing development of technical and customer service skills within the role
Actively minimising the risk to the business and the customer by focussing on process controls.

Requirements:

Experience in providing strong customer service via telephone and email
Strong communicator both verbally and in writing
Excellent interpersonal skills
Energetic and friendly
Organisation and time management skills essential
Willingness to learn and develop new skills
Resilience and the ability to work under pressure, and to pressing deadlines / SLAs
Previous experience within customer service role preferred but not required
A passion for delivering a great service experience and ability to go the extra mile for our customers
Flexible with working hours and team shift patterns
Open to occasional weekend work and/or evening hours when and if required
Undergraduate degree or above preferred but not required

Benefits & Perks:

Equity. We want people to have a stake in the business so that all our interests are aligned.
25 days holiday
Personalized benefits – opt-in to what matters to you
Subsidised Private Medical Insurance with Bupa
Enhanced maternity and paternity leave
Wellbeing and social events
Support causes that matter to you – Volunteering time off
Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)

•

Last updated on Oct 17, 2024

About the company

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oaknorth.ai

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