Browse
Employers / Recruiters

Senior Support Engineer

cleoindia · 30+ days ago
Negotiable
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow.  In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years. 

Responsibilities will include but not be limited to:

 

Mandatory Skills:
                     

  • Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
  • Good understanding of ANSI X12 and EDIFACT standards.
  • Experience with XML, flat files and spreadsheets.
  • Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
  • Team player with good written and verbal communication skills.
  • Analytical and problem-solving skills.

 

 

Desired Skills:

  • Exposure to basic API concepts
  • Exposure to basic database concepts and SQL queries.

 

Preferred Skills:

  • Experience in B2B/EDI Support role
  • Experience in Cleo Products

Key Responsibilities:

  • Manage the CIC environment within Cleo B2B Cloud systems.
  • Respond to incidents and/or event-driven alerts and troubleshoot customer issues.
  • Investigate data related EDI issues and inform the customers with the root cause.
  • Bug-fixes for the EDI translation issues identified in production.
  • Trading partner on-boarding and creation of SFTP/AS2 setups.
  • Work effectively with other internal departments to ensure the highest level of support for customers.
  • Timely escalation of critical issues.
  • Exhibit a sense of ownership of customer systems and work on issues until completely resolved.

Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Last updated on Aug 20, 2024

See more

About the company

More jobs at cleoindia

Analyzing

Bengaluru, Karnataka

 · 

30+ days ago

Bengaluru, Karnataka

 · 

30+ days ago

Bengaluru, Karnataka

 · 

30+ days ago

More jobs like this

Analyzing

Hyderabad, Telangana

 · 

30+ days ago

NICE ENGG
E
e5jdnwg7ia5nmpidkgm0x86zidegds023flk1ol79g88672m82f3rk6vbddcyss8

Bengaluru, Karnataka

 · 

30+ days ago

Structure & Payload Design Engineer
G
g6jdnw8nip4bx2tar9us2dx9tkot2005d9fqb82t4c87ph7vimwf7411au20toln

Bengaluru, Karnataka

 · 

30+ days ago

Mech Sys Design & Anlys Engr-General IND
6
6hjdnwe6452jxyopb8yrghazw5r3c707c9urp8igk5pjwt0ln301k8r8fwh0eg85

Bengaluru, Karnataka

 · 

30+ days ago

Support Engineer - Support Engineer III
T
tjjdnw3gpkwlpmq7qttmi8vox1rmzd09da8sjkc0z5wc5kgw7eewbu75l4yg3o0d

Chennai, Tamil Nadu

 · 

30+ days ago

Hyderabad, Telangana

 · 

30+ days ago

Bengaluru, Karnataka

 · 

30+ days ago

Bengaluru, Karnataka

 · 

30+ days ago

Bengaluru, Karnataka

 · 

30+ days ago

New Delhi, Delhi

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your resume.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status