Team Lead, Bench Tax

What's the Bench Tax team like?

At the core of it, Tax Advisory and Tax Review at Bench are people-centric teams focused on helping small business owners and entrepreneurs in the US with all things income tax. 

With Bench Tax we allow our customers to ditch the tax season stress, forever. We’re a startup within a startup; a small but mighty team working cross-functionally within Bench to deliver accurate tax returns and positive outcomes for our customers.

What you’ll get up to:

The Team Lead provides the necessary leadership for a team of high performing Tax Professionals and collaborates closely with other Benchmates across Bench to support our clients. 

As a supportive coach and leader, you will be responsible for driving high performance within your team while simultaneously participating in the growth of our Tax Services at Bench. The Team Lead is a mentor, problem solver, decision maker and a powerful communicator. You will face exciting and challenging tasks every day and your presence will be instrumental to the continued success of the Tax team at Bench. In this role you’ll need to be confident and comfortable asking probing questions in order to solve complex problems and balance the needs of an experienced and knowledgeable Tax team.

Take a look at some of the things you’ll dive into under our 3 main proficiency pillars:

1) Performance and Strategic accountability

You embrace every success, setback, conversation and experience as a means of fostering a high performance environment and a low-ego culture. You are results driven and you don’t settle for good enough. 

• Take full responsibility for the qualitative and quantitative performance outcomes of your team of direct reports. Through coaching and smart goal setting, achieves business measures of success and team level key results in a challenging, sustainable and supported way

2) Making the people around you better

You are a passionate people leader who understands how to motivate and support your team. You’re comfortable asking questions when working through challenging situations in order to get to the root cause of an issue and lead your team to a solution where everyone is committed to the way forward. 

• Creates an engaged team that is deeply connected to our mission and committed to Bench as a place they want to grow and contribute to long term

3) Making good decisions quickly

You take risks through committing to bold decision making, knowing that sometimes, you’ll get it wrong. You’ll solve first for the client, then for the Benchmate, and finally for Bench. 

• Continually challenging yourself and others to experiment and make changes to the team by introducing new ideas, methods, etc. with the goal of consistently improving team performance.
• When you are an accountable decision maker, you look for contrarian inputs...but are also  ready to boldly drive to a decision.

What you’ll need:

• At minimum, 1 year of experience managing a front line team in Client Experience or Client Operations
• An understanding of what it takes to develop highly engaged teams while driving high performance. 
• You demonstrate the ability to coach instead of protect. 
• You’re pumped to fundamentally change the lives of our customers through the positive outcomes your team can create. 
• The ability to communicate in a way that allows you to demonstrate an understanding of new concepts while also challenging the norm and driving performance within the team to new levels
• The ability to prioritize short-term initiatives against long-term strategy & direction
• The ability to lead through change in a continuously growing environment
• An openness to grow your tech skills by managing the team’s workflow using software tools like SalesForce,  Karbon, Drake, Google Sheets, and the Bench App
• An activated curiosity and openness to being an equitable and inclusive leader. Our commitment to anti-racism and anti-discrimination as a company excites you

What you'll get:

• At Bench we share information freely and openly whenever possible. The salary range for this role is $62,160 - $77,700 per year, depending on experience, with a component of these earnings made up of variable pay.
• In addition, we offer an extended benefits package that includes paid vacation, paid flex days, stock options, and full health, dental, and vision. 
• You’ll get access to  Inkblot Therapy’s  Employee and Family Assistance Program (EAP) that offers counseling and support, for you and family members, as well as professional development coaching, financial advice, legal advice and much more.
• Bench has a number of Affinity Groups - groups of people who have shared identities and experiences! The purpose of these groups is to support underrepresented Benchmates and amplify their voices.
• If you live in BC’s Lower Mainland, you have the opportunity to work at home and in our downtown office location, depending on your preference! For some roles, we do require folks to be in the office regularly. We’ll be sure to outline expectations during the interview process.
• For folks working fully remote, we will provide additional solutions to bring teams together for collaboration and connection.
• Whether you get to use the office or if you work remotely, you’ll have access to our Home Office Setup Fund to ensure that you have everything you need to work comfortably from home, from day one.
• You’ll have the opportunity to work from somewhere other than your home province for up to 3 months, within a 12 month period.

Everyone has their own unique talents. Even if you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your application.

We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that without you, we are all less.  If you are selected for an interview and require support during the process, including disability accommodation, we'll give you the opportunity to tell us when we contact you.

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Last updated on Aug 21, 2024