Director, Order to Cash

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

The Director of Order to Cash is an analytical and process-driven leader responsible for overseeing all functions and workflow of the order process, including order review, fulfillment, billing, and collections.   The role requires experience in high-growth SaaS environments and working closely with senior leadership in both the customer acquisition (sales) and customer retention (renewals) teams, accounting, customer success, and product teams. This is a leadership position reporting to the VP Order to Cash.

What You’ll Do

• Direct oversight and responsibility for order management, fulfillment, billing, and day-to-day collection activities, fostering a culture of accountability and excellence.
• Collaborate with revenue operations, deals desk, renewals teams, and accounting to ensure orders are primed for processing and meet all compliance and processing requirements.
• A key member of the opportunity to cash transformation team. Engage in transformation efforts by identifying enhancements, garnering support, aligning stakeholders, drafting requirements, and overseeing change management.
• Lead, nurture, and mentor a diverse team of 20+ direct and indirect staff.
• Regularly publish insightful performance dashboards including volumes, accuracy, rework, and compliance.
• Build trusting relationships with sales, renewals, accounting, and IT business partners and engage key stakeholders in regular communication. Share insights on business trends, challenges, and opportunities for improvement.
• Operational expertise in self and team to leverage Salesforce.com and NetSuite platforms.
• Ensure an effective compliance and governance process and monitor progress, risks/issues, and barriers, and create applicable mitigation strategies.
• Set and meet commitments.  
• Implement best practices and efficiencies and adhere to company policies.
• Oversee and complete month-end closing procedures.
• Work collaboratively with team and cross-functional stakeholders to ensure seamless E2E processes and excellence in the customer buying journey.

What You’ll Bring

• Bachelor’s degree or comparable industry experience, accounting experience desired
• Minimum 7 years of concentrated experience in order to cash process
• Microsoft office suite
• NetSuite experience
• Salesforce experience
• Strong executive presence with proven ability to manage cross-functional initiatives.
• Data driven with proven success leveraging data and analytics to inform and shape policy and decisions.
• Exceptional written and verbal communication skills
• Leadership capacity to resolve complex problems within a cross-functional environment
• Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment
• Ability to work well independently, in a team environment, and with remote employees
• Ability to coach and mentor team members
• Strong sense of ownership and urgency
• Extremely detail-oriented
• Strong organization skills and ability to multi-task in a fast-paced environment
• Follow outlined policies and procedures, make recommendations for and implement process changes

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.

Learn more at www.beyondtrust.com. 

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Last updated on Aug 22, 2024