Service Support Analyst (troubleshooting computers, peripherals, and software applications, MS suite

NCFTCC-666894
Service Support Analyst required to provide technical and support services in the installation, configuration, operation, maintenance and troubleshooting of computer hardware, software and peripheral equipment for students, faculty and staff.

REQUIRED/DESIRED SKILLS
Skills	Required/ Desired	Experience
Possess superb problem-solving skills and have skills and have experience troubleshooting computers, peripherals, and software applications.	Required	2 Years
Ability to effectively work with a wide variety of people.	Required	2 Years
Plan, organize, and prioritize work with a minimal amount of supervision.	Required	2 Years
Establish and maintain effective working relationships with those contacted in the course of work.	Required	2 Years
Communicate clearly and concisely, both orally and in writing.	Required	2 Years
Read, understand, and interpret hardware and software manuals and apply such information as appropriate.	Required	2 Years
Work independently or as part of a team if needed to resolve problems.	Required	2 Years
Recognize, research, and diagnose hardware and software problems and repair when possible.	Required	2 Years
Provide training in the use of computer, software, and peripheral equipment.	Required	2 Years
Safely operate and care for tools, equipment, and materials used in the diagnosis and installation of computers and peripherals.	Required	2 Years
Demonstrated expertise in Windows 10	Required	2 Years
Proficient in working with end-users remotely	Required	2 Years
Extensive experience in Microsoft Office Applications (Word, Excel, PowerPoint, and Access)	Required	2 Years
Provide assistance and instruction to faculty and staff on technical matters appropriate to assigned area.	Required	2 Years