Salary: P50,000 to P60,000 (Monthly Package)
Schedule: Monday – Friday (8:00AM- 5:00PM CET, must be open to Rotational Shift)
What are we looking for?
Skills Required:
- Minimum of 4-5 years of experience in a Help Desk Specialist position or any related role.
- Demonstrated experience in utilizing Help Desk Software and Remote Support tools.
- Proficiency in Microsoft365, Windows 10/11, Office applications, and CRM systems is highly desirable.
- Strong client-facing and communication skills
Nice to Have:
- Fluency in English is highly valued and knowledge of German is a plus.
- Familiarity with Manufacturing Industry
What will you do?
- Responding to customer service technical calls by fielding and promptly answering detailed service questions and offering remote assistance to resolve customer problems and faults.
- Ensuring customer satisfaction by understanding and meeting their needs. Proactively following up with customers to resolve any technical issues they may have.
- Properly escalate unresolved queries to the next level of support.
- Ensure proper recording, documentation and closure.
- Continuously expand and enhance your understanding of help desk procedures, products, and services.
Join the awesome team and enjoy these benefits & perks:
- Hybrid (1 month training; 2 days a week, Office-based. Possibility of doing Home-Based depending on the performance)
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client unites the three world market leaders in stamps, laser systems and laser sources. They have generated a turnover of EUR 303 million and employed 1,970 people in 44 international subsidiaries worldwide, including around 580 people in Austria. The group of companies is present in more than 150 countries, the export rate amounts to nearly 98%.
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
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Last updated on Jun 20, 2024