Technical Program Manager

TECHNICAL PROGRAM MANAGER 

INFORMATION TECHNOLOGY 

Posted: 8/6/24

Are you interested in using data to reduce unnecessary pretrial detention in NYC? 

Join our team of professionals seeking to improve the experience of justice involved individuals in the NYC Courts! 

ABOUT CJA 

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice. CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to tens of thousands of persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency’s databases, which are used to conduct research on case processing, court outcomes, and criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day, seven days a week within the five boroughs of NYC, employing over 280 employees, citywide. 

WHY CJA? 

CJA provides services and solutions to reduce jail overcrowding and unnecessary detention in New York City. A not-for-profit agency funded through the Mayor’s Office of Criminal Justice, CJA is uniquely positioned to provide the City’s Criminal Justice leaders, policymakers and the public with information, technical expertise, and research about arrest and case processing within the five boroughs of NYC. 

Program Summary

NYCJA’s Information technology team provides strategic vision, leadership, and innovative solutions so that our 280+ staff at 13 locations have the trusted data and applications they need to provide high quality pretrial services and research.  IT staff have a strong customer focus, partnering with business units and stakeholders to pilot new programs, and create custom applications with an eye towards future business needs.   Our dedicated professionals meet challenges head-on by being flexible, expecting change and supporting each other in a culture of mutual respect, trust and teamwork that encourages personal and professional growth. 

Position Summary

As a Technical Program Manager at NYCJA, you play an essential role in ensuring all development projects are successfully completed and our critical systems are maintained. You will work closely with internal and external stakeholders in a dynamic, evolving environment, on initiatives that help solve complex technical challenges and business problems within the pretrial justice system.

Your years of program management, agile development background and strategic mind set will allow you to understand the technical needs and challenges, develop and manage a comprehensive program plan (including schedules, cross-functional dependencies, & risks) and work with IT executive management in executing an impactful development agenda.

Program Management:

• Develop and maintain the project management plans that lay out the products and services to be delivered with key milestones and activities.
• Ensure that needed staff resources are available to deliver approved projects on time.
• Interact with stakeholders and development team to define new projects including scope definition and estimates for resources and timing.
• Establish a cadence for planning, release, feedback and tracking with stakeholders. Prioritize new requests and understand the impact of those requests on already committed work and backlog items.
• Analyze the impact of change requests or other stakeholder actions that impact project delivery. Communicate issues & concerns to management & stakeholders.
• Work with the Stakeholder to identify the Key Performance Indicators (KPI) that will be used to measure project health, quality & performance. Ensure all KPI performance metrics are collected, analyzed, and reported to management.

Resource Coordination:

• Ensure that tasks necessary to maintain business operations are logged in Azure DevOps
• Collaborate with project leads to understand cross team dependencies and schedule work to avoid impediments. Understand and communicate scope changes/modifications that affect the overall project timeline.
• Foster a collaborative approach to projects while holding team members and stakeholders accountable for action items and timelines.
• Track team progress against program timelines and collaborate with teams to craft solutions to impediments and to get back on track if a project is falling behind schedule.
• Work with team leads to identify and coordinate requirements for reporting and data analysis.
• Use your experience, collaboration and data driven approach to identifying risks and opportunities . Escalate issues/concerns to Executive IT director and appropriate managers.

Facilitate effective meetings:

• Facilitate team meetings (internal and external) to address project status, ensuring that projects with delays have approved action plans.
• Work with team leads to ensure that meetings have documented talking points and action items. Ensure closure of key action items.
• Communicate program and project status though tracking reports which include needed actions to maintain schedules.
• Provide templates & best practice documents to project leads to ensure consistency

Strategic Leadership:

• Understand architectural solutions, able to suggest alternate solutions that achieve business goals and/or drive the adoption of alternate solutions in order to meet business objectives.
• Identify training needs and other strategic planning requirements to mitigate risk on new project development.

Requirements:

• PMP or PgMP certification required
• Bachelor’s degree in computer science, Engineering or other related technical discipline or relevant experience.
• Demonstrated long-term planning experience and execution skills in building a project from kick-off to close.
• Outstanding leadership, management and communication skills, including the ability to adapt to changes in a fast paced and often ambiguous environment.
• Ability to work effectively with multiple stakeholders who may have competing priorities
• Self-motivated, comfortable working independently with track record of success in managing a portfolio of complex projects
• 5+ years’ experience managing IT programs and projects in an agile environment with hands on experience as a program manager or project manager for software development teams.
• Experience managing data warehouse, data analytics projects a plus
• Experience generating impactful reports, metrics and data visualizations using technologies like PowerBI, Tableau, Visio
• Technical knowledge of architecture and agile development practices, experience with Azure DevOps a plus.
• Analytical and problem-solving experience and the ability to rapidly shift priorities as necessary is essential.
• Excellent written and verbal communication skills and experience presenting and communicating complex concepts across all levels of leadership

LOCATION: Lower Manhattan 

SALARY: $110k-$130k

Note: This is a hybrid role: 3 days in office Tuesday thru Thursday and 2 days remote Monday and Friday. This schedule is subject to change due to departmental needs. 

*Internal Applicants must be in their current role for at least 1 year and in good standing (no disciplinary action within last 90 days) to be eligible to apply.

CJA VALUES  

Each employee at CJA is guided by these values in our work: 

• Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention. 
• Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families. 
• Innovation: We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice-involved communities to execute our mission of reducing unnecessary pretrial detention. 

BENEFITS: CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health and wellness (EAP) plan, four weeks’ vacation, paid holidays and a retirement plan with employer matching contributions.  CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web based, in-person professional development training, as well as in-house job training and development. 

Only those candidates being considered will be contacted.

CJA is seeking applicants who pursue professional development pathways by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with professional associations.

The New York City Criminal Justice Agency is an Equal Opportunity Employer 

CJA is committed to creating and retaining a workforce of diverse talent and a culture of inclusion and belonging that honors and welcomes people with a variety of backgrounds, experiences, and perspectives. We are proud to be an equal opportunity employer with a track record of encouraging and supporting the employment of people with lived experiences in the legal system. We are dedicated to advancing our mission and work by recruiting and building multi-disciplinary teams that reflect the racial, ethnic, culture and gender identities of the clients and communities we serve. 

We encourage individuals of all backgrounds to apply. Our employment practices are equitable and fair, without consideration of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, prior arrest or conviction, employment status, parental status, veteran status, or any other protected status under applicable laws.

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Last updated on Aug 7, 2024