Desktop IT Support Engineer

About Ping Identity:

At Ping Identity, we're changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear.

We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

We're headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldn't be a source of anxiety. It is one of your greatest competitive advantages.

You will report to the Sr. Manager of IT Operations and will directly support Ping employees in our India location and around the globe.

You Will:

• Provide Tier 1 end-user support on the phone, in-person, and by ticketing system by addressing all IT-related questions and issues generated by Ping Identity full-time, contract or temporary employees and affiliates.
• Identify support tickets requiring urgent attention.
• Perform problem analysis to identify support call trends and problem areas.
• Create articles for the knowledge base to ensure common issues and configurations are well documented and available to employees to help promote self-service.
• Issue, track and license software to employees.
• Issue and track IT hardware assets including computers, monitors, phones, and peripherals
• Onboard new employees including provisioning of equipment and logins and orienting employees to the environment.
• Offboard of departing employees including disabling of access and collection of assets.
• Perform facilities-related tasks including: office moves, shipping/receiving, conference room support.
• Coordinate with vendors for warranty repair of IT assets.

You Have:

• MacOS and Windows10 systems support experience.
• Apple and Dell hardware support experience.
• Familiarity with Jamf Pro and Microsoft client support tools.
• Familiarity with Active Directory and Google G Suite administration.
• AS or BS in Information Technology, Computer Science, or equivalent experience.
• 1+ years experience in an IT support role.

Our Benefits:

• Generous time off
• Parental Leave
• Healthcare
• Generous Holiday Schedule

Ping Identity is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Last updated on Feb 16, 2022