Medical Receptionist

 Dermatology Group Seeks Administrative Assistant/Medical Receptionist Greenwood, IN

The Indiana Skin Cancer Center, PC is recruiting an experienced full time Administrative/Medical Receptionist to join our team In Greenwood, IN. The Indiana Skin Cancer Center, PC is a partner of Optima Dermatology.

Position Details:

Provide general administrative reception, scheduling, billing, and clerical support to the Indiana Skin Cancer Center.

Responsibilities:

1. Performs general administrative duties, which include answering telephones, keyboarding, filing, scanning, copying, and maintaining records, faxing, checking EMR fax inbox several times daily.
2. Schedules appointments and procedures.
3. Validates patients’ insurance coverage and works closely with the Benefit’s Department to ensure we have accurate insurance and demographic information.
4. Makes confirmation calls regarding upcoming patient appointments and helps maintain a full patient schedule.
5. Handles phone calls and referrals from outside offices.
6. Greets patients and families upon arrival to the Center.
7. Collects all co-pays and deductibles, and co-insurance as needed and documents in EMR.
8. Collaborates closely with the Office Manager and Benefit’s Department.
9. Completes all end of day front office tasks.
10. Collects mail and gives to supervisor for opening and organization.
11. Maintains work area and lobby in neat and orderly manner.
12. Secures signature and/or documentation of authorization for invoice payment if needed.
13. Responds to requests for medical record information from patients, physician offices, and other outside sources.
14. Maintains patient database and medical records
15. Performs transcription and data entry as needed.
16. Responsible for maintaining stock for front office and coffee room.
17. Maintains confidentiality of all patient information.

Qualifications:

1. Knowledge, Skills, and Abilities:  Must be familiar with standard concepts, practices, and procedures within the secretarial field.  Must have the ability to perform data input, computer operations, verbal and written communications, math, medical terminology and demonstrate creativity.
2. Equipment Used:  Properly trained to use all equipment in medical office including but not limited to: computers, printers, photocopier, facsimile machine, telephone, mail stamping machine, calculator.
3. Mental Demand: Reads documents, detailed work, confidentiality, problem solving, reasoning, verbal communication, written communication, customer contact, multiple concurrent tasks, frequent interruptions.
4. Communications:  Interacts with staff, physicians, patients, administration, outside agencies, and other departments daily.  Interactions may be via telephone, in writing, E-mail, or face-to-face. Must demonstrate exceptional interpersonal skills when dealing with the public on a daily basis.  This involves making patients feel comfortable and at ease when they arrive for surgery, and helping to keep patients informed during laboratory work.  Expectations include timely and accurate distribution of information.
5. Physical Effort:  Medium Work:  Must be able to lift, reach above head, bend at the waist or kneel, stand or sit for long periods of time, display manual dexterity, walk or otherwise transport self to other areas of the practice, hear or detect pages and the phone and respond appropriately, communicate with other individuals for the provision and gathering of information.
6. Working Conditions:  Category II:  Minimal Risk, position contains tasks that occasionally involve exposure to blood, body fluids or tissue.
7. Education, Experience, and Training:  Requires a high school diploma or its equivalent.  Prefers 1 to 3 years of secretarial or general clerical experience.  Previous skills in healthcare is desirable.  Computer skills a must.
8. Population Being Served By Position: The age categories served by this role is primarily adult and geriatric adult.

Accountabilities:

These standards will be used in measuring and appraising the performance of the employee in this position.

1. Ability to relate to fellow employees and to work under pressure.
2. Ability to relate to and respond to the needs of patients.
3. Ability in recognizing needs and respond to situations without constant prompting.  Also, must follow-up on questions or situations without being reminded.

About The Indiana Skin Cancer Center

The Indiana Skin Cancer Center’s mission is to provide only the highest quality, compassionate care for those requiring dermatologic surgery.  The Center is committed to improving the health of our patients by focusing on comfort while implementing state of the art techniques to meet the needs of our patients and their families.

Last updated on Aug 19, 2024