Transit and Review Supervisor

CRAFT MEETS COMFORT. At Resident, we believe your living space shouldn’t just look good, it should feel good. That’s why we’ve created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. Our current brands include the award-winning Nectar, DreamCloud, Awara, and Siena products and we continue to invest in new categories to broaden our offering and address our customer's needs.

Since our inception in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America. We are a disruptor in the broader home furnishings category underpinned by deep and proven expertise in data science & analytics, performance marketing, and e-commerce technology. As our business continues to grow, we are focused on building world-class retail, finance, operations, logistics, data science, performance marketing, and customer success-driven teams that thrive in a modern work environment.

At Resident, our staff is dedicated to the values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum.

 

To be considered for this remote opportunity, you must reside and be authorized to work within the United States.

 

About the role:

We are currently seeking a Transit & Review Supervisor, to join our team. The Transit & Review Supervisor will report to the Transit & Review Manager and support our customers by implementing effective solutions for shipping and payment loss prevention while supporting the needs of the Transit & Review team.

 

What You’ll Be Doing:

Team Leadership:

• Assist in leading and mentoring the Transit and Review Team agents by providing day-to-day guidance and mentoring
• Provide regular feedback and support development plans. 
• Work collaboratively with BPO counterparts and other LOBs to address day-to-day concerns and feedback. 
• Promote a positive work environment that encourages teamwork and adherence to company values.

Operational Oversight:

• Assist in organizing and overseeing daily Transit and Review Team operations to help meet SLAs, KPIs, and OKRs.
• Support the development and management of operational workflows while contributing to improvements in the customer experience.
• Ensure team scheduling aligns with daily operational needs.
• Address immediate operational challenges and escalate issues as needed.
• Achieve department and individual target goals consistently 

Quality Assurance:

• Support the Transit & Review Team Specialists in achieving quality goals.
• Help foster a culture centered around customer satisfaction by implementing quality checks and feedback loops.

Data Analysis and Reporting:

• Assist in gathering and analyzing data to identify trends and issues in shipment and fraud prevention.
• Contribute to the preparation and presentation of reports on operational performance and fraud prevention outcomes to management.

 

Skills/Qualifications:

• 1-3 years of experience in a leadership role.
• 1-3 years of order fulfillment, shipping, and/or payment/fraud prevention experience.
• Proficient in Excel and/or Google Sheets, required 
• Ability to motivate remote teams, experience working with a BPO is a plus.
• Experience working in a growing start-up environment is a plus.
• Strong organizational skills, attention to detail, ability to prioritize and meet deadlines.
• Ability to work autonomously and manage time effectively

 

What We Offer (subject to eligibility requirements):

• Remote-first workplace (since 2016!)
• Competitive Pay
• Health, Vision & Dental Insurance
• HSA company contributions
• 401K with company match component
• Generous Paid Time Off
• Wellness benefits
• WFH office and internet stipend
• A FREE MATTRESS plus an awesome Friends and Family discount!

 

If you reside in a state or location where pay transparency laws or regulations have been adopted please read the following: The hourly pay for this position is $27.00-$29.00. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at People@residenthome.com

Resident is a privately-held company headquartered in San Francisco, CA, with offices in New York City, London, Tel Aviv, and manufacturing operations in Jeffersonville, IN.  Learn more at: https://www.residenthome.com

Resident is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

#LI-REMOTE

Resident Home participates in E-Verify.

 

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Last updated on Aug 22, 2024