Operations Specialist

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We’re looking for an analytical and solution-driven Operations Specialist to support our Micromobility team in Hamburg. In this dynamic and hands-on role, you’ll manage Bolt’s e-scooter/e-bike operations and drive business growth and profitability while ensuring our users have a great experience.

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<title>About us</title>

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With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

 

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

 

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!

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<title>About the role</title>

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As an Operations Specialist, you’ll plan and manage all operations of one or more cities and be the first point of contact for any issues. You’ll closely monitor KPIs to meet our operating standards, optimise operational efficiency and costs, and ensure that e-scooters/e-bikes are deployed to high-demand areas.

In addition, you’ll be responsible for hiring and managing a team of Fleet Operations Drivers and ensuring their work is efficiently organised, providing them with training and guidance, and supporting their development.

You'll work closely with the local Maintenance team, Operations Manager, and HQ teams, including Customer Support, Central Operations, Legal and Marketing, to address any issues related to operations or products.

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<title>Main tasks and responsibilities:</title>

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• <point> Recruiting, training, and managing the Fleet Operations Team responsible for deploying our e-scooters/e-bikes, changing their batteries, and rebalancing the fleet.</point>
• <point>Managing the fleet, prioritising and delegating assignments effectively, analysing and monitoring city metrics, reporting them to relevant stakeholders, and identifying local trends, risks, and opportunities for improvement.</point>
• <point>Streamlining operations by creating and optimising standardised processes to increase efficiency and resolve operational challenges.</point>
• <point>Taking action based on customer feedback, and identifying areas for improvement to enhance customer satisfaction.</point>
• <point>Supporting the development of effective strategies to enhance our fleet's value proposition and improve performance and retention.</point>
• <point>Ensuring compliance with all legal, health, and safety regulations and keeping relevant stakeholders informed of any changes or updates to avoid potential risks.</point>

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<title>About you:</title>

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• <point>You ideally have experience in Operations, Logistics, or a related field and previous experience coordinating a team (not mandatory).</point>

• <point>You’re fluent in English and German, a great collaborator, and you can easily network with people of various backgrounds.</point>
• <point>You possess good analytical skills and experience working with software like Excel or Google Sheets.</point>
• <point>You’re interested in shared mobility and new technologies, and you drive efficiency by improving and standardising processes.</point>
• <point>You're a detail-oriented problem solver who takes responsibility for your work but can delegate tasks.</point>

• <point>You can work independently and possess strong prioritisation and time management skills.</point>
• <point>You are willing to work on-site from our office/warehouse (based in Hamburg) from Monday to Friday.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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Last updated on Aug 8, 2024