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Renewal Specialist

everbridge · 23 days ago
Negotiable
Full-time
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Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions, is actively seeking a Renewal Specialist to join our team based in Hungary. This is a remote / home-based position that can be based anywhere in Hungary.
 
As a Renewal Specialist, you will collaborate closely with Account Managers to support renewals for our US-based customers. You will take full ownership of the renewal process, ensuring a seamless experience for our customers and achieving timely, successful renewals. Highly organized and efficient, you will play a crucial role in enhancing the Account Management team's capacity, contributing to our goal of a 95% customer retention rate.
 
Please note that the working hours for this position will align with US working hours, spanning from 14:30 PM to 11:00 PM(CET) Monday to Friday. 
 

What you'll do:

  • Forecast, prepare, and deliver renewal quotes to customers and sometimes assist with more complicated growth quotes
  • Manage timelines and deliverables to ensure on time renewals
  • Work cross functionally with internal teams such as Marketing & Implementation to help develop nurture campaigns, webinars, account health checks and customer success
  • Assist in the creation and execution of nurture campaigns within Totango
  • Interact directly with customers regarding renewals and account health
  • Assist Account Managers with the creation of account reviews
  • Review and understand contract terms and conditions, work with finance and legal teams to ensure contracts are compliant and assist managing contractual documentation
  • Develop and analyse reports showing renewal rates and account usage within Salesforce.com and Gainsight
  • Manage customer inquiries and escalations that relate to renewals as well as internal inquiries from our Support, Accounting and Account Management teams
  • Utilize Salesforce.com for sales opportunity distribution, tracking and forecasting while maintaining accurate and detailed notes for all renewal progression
  • Help refine renewal process to increase efficiencies and ensure timely renewals
  • Work with Account Managers to confirm and maintain accurate and up to date customer information and data in Salesforce
  • Assist with various projects provided by management

What you'll bring

  • Bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent experience.
  • Minimum of 2 years in Sales Operations, Sales Support, Account Management, Customer Service, or a related area.
  • Skilled in leading discussions with clients and internal teams to identify, clarify, and capture complex requirements, and develop effective solutions.
  • Proven track record of increasing revenues within existing accounts is a plus.
  • Ability to collaborate with multiple stakeholders.
  • Good attention to detail with proven organizational and administrative skills.
  • Good understanding of the sales process and timing, with the ability to close renewal sales over the phone.
  • Proficient in the latest versions of Microsoft Office products.
  • Excellent verbal and written communication skills.
  • Experience with Salesforce.com is a plus.
#LI-HG1

Why Everbridge:
 
We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
 
·         Comprehensive healthcare coverage to ensure your well-being.
·         Life & Total Permanent Disability Insurance to protect you and your loved ones.
·         Cafeteria plan
 
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.

Last updated on Jun 1, 2024

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