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Service Desk Personnel

b6jdnwcpcemgg8el3r9winlpunj8hc038b1vkhowrzxn9gitznreodi38t7rirkp · 30+ days ago

Nashville, TN, US

Negotiable

Full-time

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Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required

Printer Administration and Troubleshooting
- Server Print Queue, and local Queues

Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data

Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions

Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi

Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed

Remote support
- MSRA
- RDP
- TEAMs
- Webex
- Hardware Deployment

ServiceNow
- Ticket management
- Ticket assignment •

Last updated on Nov 22, 2023

About the company

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Developed by Blake and Linh in the US and Vietnam.

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Changelog

🚀 LaunchpadNov 27

Create a site and sell services based on your CV.

🔥 Job search dashboardNov 13

Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.

🫡 Cover letter instructionsSep 27

New Studio settings give you control over AI output.

✨ Cover Letter StudioAug 9

Automatically generate cover letters for any job.

🎯 Suggested filtersAug 6

Copilot suggests additional filters above the results.

⚡️ Quick applicationsAug 2

Apply to jobs using info from your CV. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.

🧠 Job AnalysisJul 12

Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.