Service Desk Personnel

Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required

Printer Administration and Troubleshooting
- Server Print Queue, and local Queues

Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data

Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions

Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi

Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed

Remote support
- MSRA
- RDP
- TEAMs
- Webex
- Hardware Deployment

ServiceNow
- Ticket management
- Ticket assignment •

Last updated on Nov 22, 2023