Hardware Technician

About the role:

The Hardware Technician will be responsible for critical testing and troubleshooting of devices, including performing experiments to collect and analyze data. In addition, they will diagnose and help in root-causing failures and non-conformance across all product lines. This will be a full time employment contract role based in our San Francisco office 5 days per week.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will: 

• Perform incoming quality checks on production material.
• Evaluate test and field data to ensure product quality.
• Learn the ins and outs of most if not all Samsara hardware devices.
• Organize and test customer-returned hardware, using Samsara’s online dashboards to identify product health and drive failure analysis. Document results and communicate findings to stakeholders.
• Root-cause basic EE field failures using a power supply, oscilloscope, multimeter, and basic bench equipment.
• Support EE team in more complex root-causing with soldering and device modifications.
• Support EE and FW teams in the development of prototypes and electrical mock-ups for new projects using available devices, tools, and development kits. Coordinate hardware shipments to Samsara engineers and key partners.
• Set up testbeds for long-term product testing.
• Follow written instructions to use test jigs to retrieve firmware logs from device hardware.
• Work with engineers to define and execute tests, experiments and validation steps for new products.
• Assemble and/or rework prototype assemblies and wire harnesses (soldering, crimping, etc.).
• Maintain the lab space and keep equipment operational and orderly.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
• Willing and able to work on-site in our San Francisco office 5 days per week.

Minimum requirements for the role:

• Ability to follow instructions well, read and understand procedures and wiring schematics.
• Ability to use or learn a variety of test and measurement instruments (multimeter, logging power supplies, microscope, thermal chamber, optical).
• Small component soldering skills.
• Detail-oriented documentation skills (writing procedures/documenting test results).
• Proficiency with Microsoft Excel and Google Sheets.

An ideal candidate also has:

• AS Degree in Electrical Engineering, Mechanical Engineer or other formal training preferred (trade schools, military technical schools etc.). 
• Python/SQL/Command Line Programming skills are a plus.

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Last updated on Aug 16, 2024