Device Refresh Project Technician

• Image/ Reimage Laptop-Desktops
• Manage Outgoing and Incoming Inventory
• Move equipment to multiple locations
• Complete break-fix and quality assurance checks
• Install applications locally and through Microsoft SCCM
• Contact vendor for service
• Communicating with end-customers and speaking in plain language
• Assist with service calls from vendors
• Assist customers in first-setup activities for outlook, network and local printers, 3rd party software, etc
• Resolve technical problems and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems
• Diagnose, identifies, isolates, and analyzes problems utilizing historical database records
• Maintain and update records and tracking databases
• Alert management to recurring problems and patterns of problems.

Last updated on Jun 23, 2020