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Web and Digital Senior Applications Analyst

Negotiable
Full-time
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Summary:
  • The Web and Digital Applications Analyst is primarily responsible for providing subject matter expertise to support, manage, and enhance the City's Web and Digital properties – City Websites, Intranet (SharePoint), M365, social media and other related applications.

Qualifications:

  • Bachelor's degree or higher in CS, CIS, MIS or equivalent.
  • Web and Digital domain area expertise required in the following: Web Content Management, SharePoint
  • Expertise in Administering M365
  • Social Media domain experience strongly desired
  • At least 5+ years' experience working as a Web/Digital application analyst or similar
  • Microsoft Office 365 desired
  • Knowledge of Responsive Design, Content Strategy, Search Engine Optimization, Cross Channel Social Media Optimization, Data Visualization / Dashboards, Analytics
  • SharePoint administration experience highly desired including migration to O365 SharePoint Online
  • Knowledge of HTML5, Java Script, CSS, IIS
  • Knowledge of security – PCI, SSL
  • Ability to communicate with end users and vendors.
  • Understanding of client server technologies and relational database concepts desired
  • Knowledge of SDLC methodology desired
  • Ability to manage small projects/upgrades.
  • Leadership skills – ability to mentor staff, track workplans to ensure timely delivery of functionality.

Responsibilities:

  • Typically works under the direction of the Applications Program Manager.
  • Respond to Customer Service Requests as required.
  • Receive Service Requests relating to fixes, fails, and proposed system changes. Perform initial troubleshooting and support identification of root cause of Incidents. Escalate Incidents as appropriate or to another third-party vendor as required. Follow through on processing Incidents and drive resolution. Produce timely Incident reports documenting system downtime.
  • Provide data analysis for Web metrics.
  • Monitor websites for issues such as quality, accessibility, and work with departments to resolve.
  • Follow change control procedures.
  • Develop and maintain technical and operational procedure and work instruction documentation.
  • Act as a liaison between the Customer and other third-party vendors. Create and track Service Requests from inception to completion. Create and track enhancement requests from inception to completion,
  • Create test plans / cases for enhancements, and coordinate and conduct user acceptance testing.
  • Coordinate with other service towers to ensure application technical requirements are met.
  • Defining, documenting, and operationalizing:
  • Process for Microsoft 365 and Azure AD access and authentication holistically
  • Microsoft 365 governance and compliance
  • Administering and facilitating broader user adoption of M365 tools, utilizing all aspects of M365 capabilities and driving continuous improvement
  • Providing overall, cross-functional architectural leadership and oversight for M365 platform from applications point of view.

Last updated on Oct 26, 2023

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