The Associate Project Manager is responsible for driving and monitoring key performance metrics for a program, roster or group of independent contractors doing search, social media, AI and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.
Job Description
- Crowd Operations Management
- Execute day-to-day crowd operation process for all assigned programs
- Develop crowd operation management plans, program guidelines and training materials to support a program end-to-end
- Drive and execute process improvements
- Take responsibility for delivering required performance metrics for assigned programs
- Create, analyze and evaluate statistical reports to proactively identify and improve program and team results to improve client satisfaction
- Communicate with stakeholders, in a timely, clear and concise manner.
- Participate in regular team meetings with program staff
- Participate in program improvements, initiatives, and committee work as assigned
- Where necessary, complete additional tasks as assigned
Required Knowledge, Skills and Abilities
- Advanced Excel skills required
- Experience managing and prioritizing large volumes of email correspondence
- Experience with a Windows operating system and Office suite of products
- Proficient in English. Excellent oral and written communication skills
- Bi-lingual in a second language is a bonus
- Experienced in delivering exceptional customer service
- Excellent analytical skills including ability to proactively identify problems, gather information and set course of action
- Open to work at Lancaster New City, Imus, Cavite
- Candidates must be amenable to work on a shifting schedule
·Qualifications and Experience
- BS or BA degree from an accredited university or equivalent work experience preferred List out years of experience required
- Minimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desired
- Project Management, Data Analytics/Management and/or Process Improvement is an advantage
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Last updated on Oct 24, 2024