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Associate Project Manager

appen-2 · 30+ days ago
Cavite
Negotiable
Full-time
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The Associate Project Manager is responsible for driving and monitoring key performance metrics for a program, roster or group of independent contractors doing search, social media, AI and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.

Job Description

  • Crowd Operations Management
  • Execute day-to-day crowd operation process for all assigned programs
  • Develop crowd operation management plans, program guidelines and training materials to support a program end-to-end
  • Drive and execute process improvements
  • Take responsibility for delivering required performance metrics for assigned programs
  • Create, analyze and evaluate statistical reports to proactively identify and improve program and team results to improve client satisfaction
  • Communicate with stakeholders, in a timely, clear and concise manner.
  • Participate in regular team meetings with program staff
  • Participate in program improvements, initiatives, and committee work as assigned
  • Where necessary, complete additional tasks as assigned

Required Knowledge, Skills and Abilities

  • Advanced Excel skills required
  • Experience managing and prioritizing large volumes of email correspondence
  • Experience with a Windows operating system and Office suite of products  
  • Proficient in English. Excellent oral and written communication skills
  • Bi-lingual in a second language is a bonus
  • Experienced in delivering exceptional customer service
  • Excellent analytical skills including ability to proactively identify problems, gather information and set course of action
  • Open to work at Lancaster New City, Imus, Cavite
  • Candidates must be amenable to work on a shifting schedule

·Qualifications and Experience

  • BS or BA degree from an accredited university or equivalent work experience preferred List out years of experience required
  • Minimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desired
  • Project Management, Data Analytics/Management and/or Process Improvement is an advantage

Last updated on Oct 24, 2024

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