Senior Application Engineer (Tech Support - SigmaNEST)

Sandvik Manufacturing Solutions (SMF) is on an exciting growth journey, building the new digital era of manufacturing, and we have the know-how and innovative mindset to develop ideas into pioneering tech solutions. As a business area segment within Sandvik Group, SMF incorporates the three divisions of Design & Planning Automation, Additive Manufacturing and Industrial Metrology.

 

SigmaNEST one of the growing business units within SMF is the leading provider of innovative end-to-end CAD/CAM software solutions to help professional fabricators increase ROI by optimizing material utilization, machine motion, manpower, and data management. SigmaNEST is simply the best nesting software in the industry. With unmatched versatility and maximum scalability, the comprehensive product portfolio covers the full range of fabrication workflow; from quoting to shipping, including robust integration with a wide range of business systems.

 

The Role
As a Sr. Application Engineer for SigmaNEST, you will be responsible for:

• Technical Support: you will effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet.

• Training: you will provide training courses for our customers: onsite and over the internet.

• Applications Engineering: you will get to travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove out the software capabilities.

• Demonstrations: you will provide technical sales support demonstration and competitive analysis (benchmarking).

 

Job Title: Senior Application Engineer (SigmaNEST)

Based at:  Any, Bengaluru / Chennai / Coimbatore / any Tamil Nadu / any Andhra Pradesh / any Karnataka location in South India region.

 

Areas of responsibility:

• Deliver demonstrations, both onsite and online, and attend our marketing activities such as tradeshows, webinars, and other promotional activities.
• Provide technical sales support, to help our sales team configuring the proper solution for our prospects.
• Create and localize contents, like videos, presentations, and sample files, to show how our software can improve different manufacturing workflows.
• Develop and provide training to our customers and resellers, via web, classroom, or on customer/partner site.
• Provide customer support, and report bugs and improvement requests to the software department.
• Develop positive working relationship with all the stakeholders (customers and colleagues).
• Communicate up-to-date information about new products and enhancements.
• Develop process improvements to optimize the technical processes.
• Train resellers and partners on the most recent version of the software

 

Main Requirements:

• First Class or above grade in bachelor’s degree / graduation in Mechanical Engineering form a recognized University/College OR a CAD/CAM Certification
• 3 or more years of experience in Application or Customer Service or in our domain (CAD/CAM)
• 50% or more may be required, generally short travels (less than a week)
• Deep technical knowledge of manufacturing
• Proficiency in Microsoft Office and Windows.
• Listening and ability to understand the stakeholder’s needs and issues.
• Excellent communication and customer service skills.
• Foster relationships with our customers through effective interaction
• Comfortable speaking in front of people and in web conferences
• Learning abilities, and adaptivity to a fast environment
• Ability to spread knowledge within the team.
• Ability to work independently and meet multiple deadlines.
• Enthusiastic and positive attitude.
• Strong problem-solving skills.

 

A glimpse of our culture

At Sandvik, we're tech driven, innovative and entrepreneurial! For us, success is a team effort - we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. We also give you the freedom to find that perfect mix between work, family life and interests. Visit our stories hub, LinkedIn or Facebook to get to know us further.

 

How to apply?

As we have an ongoing selection process for this recruitment, we kindly ask you to Apply here directly. For more details visit: www.sigmanest.com

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Last updated on Sep 26, 2023