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Application Engineer (Tech Support - SigmaNEST)

cambrio · 30+ days ago
Remote
Negotiable
Full-time
Remote
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Job Purpose: This person is responsible for Technical Support SigmaNEST

 

We need a candidate based in, and comfortable traveling around /within the South Indian region per the business requirements.

 

Key responsibilities and tasks:

• Technical Support: you will effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the Internet.

• Training: you will provide training courses for our customers: onsite and over the Internet.

• Applications Engineering: you will travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove the software capabilities.

• Demonstrations: you will demonstrate technical sales support and competitive analysis (benchmarking).

 

Requirements:

  • Should be a Mechanical Engineer (Degree) from a recognized University/College with a minimum aggregate of 60%
  • Should have at least 3 + years of experience in Application or Customer Service or in CAD/CAM domain
  • Proficiency in Microsoft Office and Windows.
  • Basic Domain knowledge of Sheetmetal Industry
  • Deep technical understanding of the manufacturing
  • Machine Understanding should know the basics about cutting machines.
  • CAD / CAM Software Knowledge
  • Listening and ability to understand the stakeholder’s needs and issues.
  • Excellent communication and customer service skills.
  • Comfortable speaking in front of people and in web conferences
  • Learning abilities, and adaptivity to a fast environment
  • Ability to spread knowledge within the team.
  • Ability to work independently and meet multiple deadlines.
  • Enthusiastic and positive attitude.
  • Strong problem-solving skills.
  • 50% or more travel requirement for this role; generally short travels (less than a week)

 

Visit us at https://www.sigmanest.com/ and https://www.cambrio.com/en for more details

 

Last updated on Sep 26, 2023

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